Excellent
Based on 350 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to our web site. We offer a wide range of name brand wrist watch collections. These name brand watches include designer, fashion, luxury, and sport watches. Men's and women's styles are available on watch brands such as Casio, Bulova, Citizen, Fossil, Freestyle, G-shock, Kenneth Cole, Lacoste, Luminox, Puma, Rip Curl, Skagen, Timex, Swiss Wenger and many other name brands of watches
Top One International (nywatchstore.com) has 350 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
350 approved reviews, newest moderated first
J R G.
I have purchased from this store over 10 times. Bracelets for my watches. Always exceptional quality, good price, prompt and precise shipping and delivery. Very pleased with store, products, delivery etc.
Dale M.
If I could give zero stars I would. My fiance purchased a total of 3 watches from New York Watch company for a total of almost $600. Two watches were purchased for me as an anniversary gift and the other watch was a birthday gift for her son. As soon as she placed the order the money was deducted from her bank account. Shortly after she received an email stating they needed further verification and they needed the billing address for the card used a photo of the front and back of credit card used along with picture of her photo ID and a signature authorization form that they attached. This is the first red flag. Why would they charge the card and then verify all that info? She ended up telling me about the order because of this and felt the surprise was ruined. Around 2am her card was charged the total amount a 2nd time and then the following day was charged a 3rd time. Upon calling customer service she spoke to a male that was neither friendly or helpful. He argued and seemed upset she wanted to cancel the order. She explained after being charged 3 times she didn't feel comfortable and who would. He continued to be rude and stated that they only charged her once. We have the bank statement and she gets notifications when money comes out of her account. This was in early August of 2021. It's now late October and she still hasn't received her money back. Not a refund because we never received a single watch and according to the original email they couldn't process order without further verification. Yet they charged her 3 times prior to any further verification. While I'm sure people have had a good experience don't take the chance. Basically if you know a car might burst into flames when driving would you buy that car on the chance it might not? No you wouldn't. So for $1700 to be taken and so far kept has really hurt us financially. Was given the supposed email of the owner of the company by no customer service skills whatsoever guy and sent several emails with no response. That to me speaks volumes. Again wanted to pay close to $600 for 3 watches and they stole close to $1600 and haven't returned as of today 10/27/2021. Buyer beware!!!!
Ken B.
Bought a watch from Jagr Watch (facebook page), and they claim the watch was from your shop. they even sent a receipt. Are you in anyway affiliated to Jagr Watch?
Ray S.
Ordered my new Men's Luminox ICE-SAR LX-1007 Thursday, July 8th and received it only 4 calendar days later on Monday July 12th. It was shipped appropriately packaged and included everything as described on the Luminox website. So, happy so far. Hopefully will not have to use 90-day guaranteed return policy, or two-year warranty offered by NYwatches. As they are not and authorized retailer for Luminox the watch is not warranted by Luminox.
Ray L.
They ship out watches that are not even inspected first. Who does that ? The seller is also extremely rude. I had to go thru PayPal for a return. I would not recommend them, nor would I make another purchase there ever again regardless of price. After confronting the seller James Aryan of NY WATCH STORE doing business as Top One International he wants me to attempt to charge a solar watch thats been dead for months. The fact is it will never come around and im supposed to foot the bill for a new capacitor? Not going to happen.. Its a new watch!!. Then he tries to claim im trying to keep the watch and get a refund ? LOL !! Sure ok.. Thats what PayPal is for and we both know its being sent back. So I will be refunded in full. Again its an underground grey market seller thats about as shady as they come. Im not the first to have a problem with this seller. See other reviews. Talk is cheap James you run a crappy show and you can lie through your teeth all you want. The watch community is well informed of your antics. So is the New York Better Business Bureau . Go scam someone else. And if you have a 90 day no questions asked warranty then why not take a watch back that doesn't work and the customer is not happy? Thats called asking questions when you claim "no questions asked". Again you're a shady selling scam artist. Update : Received a full refund through PayPal.
Reply from Top One InternationalMay 21, 2021
Sellers, Be ware of this individual ( Raymond Lindner of Fond Du Lac Wisconsin ). This Scam artist first tried to dispute the Paypal payment because the package was signatures required. He did not want proof of delivery so he can easily dispute the payment. After that failed, He changed his Payment dispute to Defective merchandise. He purchased a SOLAR POWERED WATCH that simply needed to be charged under the light before using. Instead of charging the watch, portended the watch is defective to again dispute the payment. We offer a 90 Day No question asked Return Policy! Scam artist is not looking for return, is looking for any angle to keep the $300 watch without paying for it!
肖皓华
Bought a watch, broken, ask for a return, get a response, get a shipping label. all of the action took them a day to process, then once i return it, they told me they need a whole week to get on package then the next day can give me the replacement, what a garbage company, are the only have one guy to do everything? i can't think of a single reason why its so slow and not efficiency. don't buy from them
Joseph M.
James is a outstanding customer service representative who seen to my concerns very accurately and his response level was very high For my concerns and very prompt And courteous to me as a customer I rate James at 10 stars I’m very happy and more than satisfied.
Artie B.
Very helpful!
