Top One InternationalReviews of nywatchstore.com

Bought a Fossil that was half the price (including delivery), than local David Jones store, perfect product in complete packaging & tin, shipping not the fastest but to be expected and was detailed at checkout. Would recommend.

Ordered a watch months ago. I followed up within first week of the order, and was informed watch only available after 4-8 weeks. This was fine,I agreed to wait. 9 weeks later I still had not heard a word and no status updates. So I followed up again. nywatchstore replied saying it is unavailable. This behaviour is a bit unprofessional especially as payment has been taken on order date with no mention of possible unavailability. This means customers lose out on both interest and conversion fees especially if they are purchasing from overseas (I purchased from New Zealand). I paid a full amount in January and company has to be prompted in March in order to send any status updates. I do give them credit for replying within about 2 days of my queries and providing a full refund in the end. I believe a company like this should review their processes to keep customers up to date and for items which have know delay, only take payment when item is truly available. It is frustrating when you are purchasing and don't receive any update. I doubt any updates would have been sent if I had not queried..

Have purchased 10 watches over a 7 year period for family and friends. Mostly G Shock and Citizen. G Shocks have done incredibly well given the bashings and the years the kids have had them. Citizens are perfect. It does take a little extra time to post to Aus but the value and service from Top One to date has been excellent. Their response to queries is quick, clear and direct.

This is a great place to buy a watch. Seemingly endless selection, incredible prices, and it arrived much sooner than I expected. Why would I shop anywhere else?!?!?!

Firstly after accepting order and payment, then asked for sensitive material to be provided due to being overseas order with variant address from billing. Sensitive material of ID was sent only for order to then be refused although all sent was bonafide. When challenged company admitted employs the method as deterrent. Then when again challenged on underhanded strategy and management called upon due to their now having such sensitive material. Management? Sent email apologising immediately refunding and stating sensitive material requested shall be immediately erased and destroyed from system as requested. Watch required was then reserved eventually came packaged as new and appeared authentic. Paid hefty customs and tax only to find that after couple weeks watch losing time then after 4 weeks watch stopped providing time after placed down to sleep then waking up. Upon examination by observance saw watch didn't even from being fully wound keep the 36 hour reserve power and stopped after 3 hours ! Had to go through bank for reimbursement and through customs for refund of tax and excise watch was expensive Luminox over 500GBP. And additionally paid just under 200GBP in customs charges. In future shall always stick to registered authorised dealer of Luminox if decided to purchase one. Top One offered to fix with Luminox! But why send to America to do so and even why send to UK dealer to do so. A new watch repaired is not new! I have asked for a brand new Luminox via UK registered Luminox provider OR full refund. I've sent watch back full tracking and signature without insurance as is not my responsibility to pay even more money that is not refundable for a watch that doesn't work anyway! Make your mind up! TOP ONE REFUND ITEM RETURNED: After having returned my purchase Luminox Modern Mariner Automatic Blackout Watch A.6502.BO. It was received swiftly from my having posted it without lengthy customs process that accompanied it's order. Top One Intl when asked acknowledged receipt of watch and asked for three days to process matter. To their credit they then responded with three alternatives one of which importantly included a full refund, the other two covered new replacement with time period stated or a repair with time period stated. Top One Intl pointed out that due to me having bracelet resized for me to wear it really was a repair and warranty issue as "Luminox" would not replace them with a new watch themselves ? In my opinion I'm not sure how a consumer would have discovered fault without wearing the watch ! And plus the bracelet of the watch is not part of the warranty anyway so why should it affect return policy when the problem was mechanical ? Either way I easily decided to receive my refund and run. Top One Intl. Have received this rating based upon returns procedure. So Top One Top One

When I received my watch everything was perfect it was just like I got it from the main company nothing wrong with the packaging whatsoever the watch is perfect also when I called the store and spoke to a gentleman by the name of James he handled every question that I had about any other purchases and I would always use this company thank you guys very much

Very responsive and courteous service. The products are high quality, and I will be returning to Top One for my future watch purchases.

Excellent store, I bought from them many times and every time everything is perfect. I highly recommend them!