Excellent
Based on 262 reviews
Octopus Energy US4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We understand that green energy is cheap energy. Better for you, better for the environment. We offer multiple low-cost plans depending on where you live and only offer 100% renewable energy.
Octopus Energy US (octopusenergy.com) has 262 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
262 approved reviews, newest moderated first
Mathai A.
Great service and good rate of energy.
Reply from Octopus Energy USMay 5, 2026
Short, sweet, and exactly what we strive for! Thank you for taking the time to share your experience. Great service and fair rates — that's the Octopus promise. We're glad we're delivering on it for you! 🐙
Marcus E.
I want to commend Octopus Energy for delivering exceptional customer service. From the moment I reached out, the team was attentive, patient, and proactive in resolving my issue. Their professionalism and willingness to go above and beyond made a noticeable difference, and I’m genuinely grateful for the support Marcus
Reply from Octopus Energy USMay 5, 2026
Marcus, thank you so much for this thoughtful and generous review! Attentive, patient, and proactive — that's exactly the standard we hold our team to, and it's incredibly rewarding to hear it reflected back this clearly. We're glad we could make a real difference for you. We'll share your kind words with the team — they'll love seeing this. 🐙
Stuart W.
The credit system was a little confusing, thinking I had a balance that I had to pay. But it was cleared up.
Reply from Octopus Energy USMay 5, 2026
Thanks for the honest feedback, Stuart — and we're glad our team was able to clear it up! We know billing credits can sometimes read as an outstanding balance, and that's not a great feeling. Feedback like yours helps us keep improving how we communicate that clearly. We appreciate your patience and your business! 🐙
ASHLEY H.
Ever since I’ve had octopus I’ve never had any problems with service, they’ve worked with me when I’ve needed it and they don’t make it feel like a hassle.
Reply from Octopus Energy USMay 5, 2026
No hassle, no headache — that's the goal! We believe managing your energy should be one less thing you have to worry about, and we're really glad that's been your experience. Thank you for sticking with us and for sharing this! 🐙
Theresa H.
pricing very reasonable, great service, customer service very helpful to solve your issue.
Reply from Octopus Energy USMay 5, 2026
Thank you so much — this is exactly what we aim for every single day! Transparent pricing, genuine service, and real help when you need it. We're thrilled to be hitting that mark for you. We appreciate you! 🐙
khateeb H.
Satisfied with the price and service
Reply from Octopus Energy USMay 1, 2026
Thank you for the kind words! We work hard to offer competitive rates without compromising on service, so this means a lot. We're glad we could deliver on both — welcome to Octopus Energy! 🐙
Harold B.
The representative was very helpful and straightened the situation out best they could.
Reply from Octopus Energy USApr 30, 2026
Hi Harold, Thanks for bringing your recent trouble to our attention. Really sorry for the inconvenience, but glad to see our staff was able to get this sorted out for you!
Logan C.
Customer Service was fantastic. They singed us up easily, no hassle. After a few months, they answered our questions about referral bonuses without any fuss. I'm happy I referred others to Octopus Energy. Thank you!
Reply from Octopus Energy USMay 1, 2026
Thanks for choosing Octopus Energy! Great to hear the enrollment went smooth, just how we like it! If you have questions or need anything in the future, please don't be a stranger!
