Excellent
Based on 262 reviews
Octopus Energy US4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We understand that green energy is cheap energy. Better for you, better for the environment. We offer multiple low-cost plans depending on where you live and only offer 100% renewable energy.
Octopus Energy US (octopusenergy.com) has 262 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
262 approved reviews, newest moderated first
TWalker
the person at the call center was helpful and easy to deal with.
Reply from Octopus Energy USMay 12, 2026
That's great to hear! We'll make sure they know you said so — feedback like this means a lot to the team. Welcome aboard! 🐙
There’s Only 1 Jojo G.
appreciate it so far pricing is far services like battery purchase and monthly payments fantastic and signup was simple… we need more of this less of the rest
Reply from Octopus Energy USMay 12, 2026
Welcome to the Octopus family! Glad the pricing and signup experience hit the mark — that's exactly how it should feel. We're here if you ever need us! 🐙
customer
Very easy to switch.
Reply from Octopus Energy USMay 12, 2026
So glad your switch went smoothly — that's exactly what we aim for! If anything comes up, we're always here. Welcome to Octopus Energy! 🐙
Randy P.
Sorry. You were supposed to cut off my electrical, and you did not do it.You were supposed to cut of my utility service and you didn't do it. I went by 3 weeks later, no service there but, I receive another bill. The next week. That was due in a week. There was no electric coming into the house. But the bill says it's on , and I call 2 months earlier to cut it off on the service date. NOT CUT OFF..I had to pay an extra bill to you.And I had to pay an extra bill to my service utility provider lubbock, utilities. company over eighty bucks. I won't be using you again.I will just use a compressor at my rent property.Thank you for nothing. It's like being slammed! Called , talk to representative manager.I didn't have time to deal with you. But explain the problem to a supervisor . Which said that they would take care of it , and they did not. You still took the payment out of a direct pay. YOU SAID YOU COULDN'T GIVE ME A CONFIRMATION NUMBER.And utility company said," U could not cut the utilities off .I had to call them." I used u to save me money and you wound up costing me more than just using a higher better company I A TWO YEAR CONTRACT. AND PAY , THE PENALTY WOULD HAVE BEEN CHEAPER. SORRY BUT YOU SUCK.
Reply from Octopus Energy USMay 12, 2026
Hi Randy, Thank you for taking the time to share your experience with us. We never want anyone to leave feeling frustrated or unheard, so we took a close look into your account and call history. From our review, we can confirm that on March 27th you spoke with a member of our team and requested for your service to end at the close of your billing cycle. During that conversation, our energy specialist confirmed April 17th as the cancellation date, and you agreed that timing would work. Your service was then canceled on April 17th, exactly as discussed. We were unable to find any earlier call or email requesting cancellation effective March 27th, and when we reached out for additional details so we could investigate further, we unfortunately didn’t hear back. We also did not see any indication during your interactions with us that you were unhappy with your experience at the time. That said, we genuinely appreciate the chance to review your concerns, and we’re sorry this situation left you feeling disappointed. We always aim to make things straightforward, fair, and human. If there’s anything further you’d like to discuss, our team is always happy to help. - Octopus Energy US 🐙
nanekei H.
Great experience with them
Reply from Octopus Energy USMay 12, 2026
So glad to hear it — we work hard to make every interaction a great one. Welcome to Octopus Energy! 🐙
Xicotencadt C.
Price is right 👍🏼
Reply from Octopus Energy USMay 11, 2026
We work hard to make sure it stays that way! Fair, transparent pricing is at the heart of what we do. Thanks for the thumbs up — we appreciate you! 🐙
ANGELIA F.
I give Octopus Energy 5 stbars because I never had any issues and didn't need to reach out. I appreciate the consistent coverage.
Reply from Octopus Energy USMay 11, 2026
Five stars for a smooth, worry-free experience — we'll take it! 🐙 That's honestly the best compliment we can get. Reliable service behind the scenes so you never have to think about it — that's exactly what we're going for. Thanks for trusting us with your energy!
Beamon joe L.
Too soon to tell.
Reply from Octopus Energy USMay 11, 2026
Fair enough — we'll take that as motivation! 🐙 We hope the experience continues to impress, and if you ever need anything along the way, we're just a call or message away. We'd love to earn those other two stars!
