Excellent
Based on 428 reviews
OdinLake4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to OdinLake, where innovation meets comfort to redefine your wellness journey. At OdinLake, we are dedicated to creating products that not only enhance your physical comfort but also contribute to your overall well-being. Our flagship range of ergonomic solutions, including state-of-the-art office chairs, sit-stand desks, and wellness accessories, is designed with your health and productivity in mind.Driven by a passion for fostering healthier work environments, OdinLake combines cutting-edge research with user-friendly design to bring you products that support optimal posture, encourage movement, and elevate your workspace. Our commitment to quality, sustainability, and customer satisfaction is at the heart of everything we do.We believe in building a community of satisfied customers and value your feedback to continuously improve and innovate. Share your OdinLake experience with us and help others discover the key to a more comfortable and productive lifestyle.Join the OdinLake family today and transform the way you work and live.Shop Now >>
OdinLake (odinlake.com) has 428 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 40 reviews with 4 stars · Clear filters
Jack
I would have liked a bit more preconstruction, but I'm just lazy.
Reply from OdinLakeMay 15, 2025
Hi Dear, Are you experiencing any confusion or problems? Please don't hesitate to contact our customer service email: [email protected]. Zoey will try to resolve your concerns. Best regards, OdinLake.
Geovanna
The chair was fairly easy to assemble and came with everything needed. My only complaint is that I wish the footrest slid fully under the seat when not in use. Sitting with it there can be awkward, and I can see how someone may trip on it while getting used to it.
Reply from OdinLakeMay 15, 2025
Hi Dear, Zoey, our customer service representatives, will contact you via email as soon as possible and work with you to resolve the issue. Best regards, OdinLake.
Jason R.
The chair arrived quickly, and it appears to be well made. It was easy to put together. Overall, I am happy with the investment. The only thing I can say is that I am 6'9" and I wish there was more range of adjustment with the headrest and for the seat to move forward. It is definitely a huge improvement over my last chair.
Thomas F.
Once I became familiar with the features of the chair. Adjusting the back and having the right height. I'm able to sit longer periods without any pain. My other chairs were brutal. This one is as advertised. But, it did take some time to find my sweet spot.
Reply from OdinLakeMar 4, 2025
Hi Dear, It appears that you are a forgiving problem solver as you are willing to give the adjustability of this chair a chance. Thank you for your kind understanding and honest feedback. I wish you a wonderful day. Zoey.
Sarah E.
I received the wrong part to assemble my chair. Customer service worked quickly to get the correct part to me and kept me informed along the way.
Reply from OdinLakeMar 4, 2025
Hi Dear, I'm sorry for your unpleasant experience. Let's just think of it as a little accident before perfection. Thank you for your kind understanding. We will improve all aspects of the problem in the future. OdinLake.
Dennis B.
Chair is extremely comfortable however it's not as easy to put together as you say on the website.
Reply from OdinLakeFeb 5, 2025
Hi Dennis, Thank you for your willingness to leave a comment here and give feedback on what you are struggling with. In the future we will further optimize the instructions to make sure it's as easy as the steps shown on our YouTube. All the best to you. OdinLake.
Jeff
The product turned out to have a design or manufacturing defect, as did the replacement I was offered. I was offered a full refund, or a $100 discount on a different product that was nearly three times the original price ($269 vs $799). As I do not feel the other product is worth the price I declined and took a refund. support was prompt and resolved the issue within an acceptable amount of time. I just feel the resolution was less than optimal as I am left looking elsewhere for a similar product. If the product hadn't had the flaw, it would have been acceptable. Edit: Seems another flaw is the chair cannot be disassembled once assembled. The gas cylinder cannot be removed from the seat or the base. So I cannot fit it back in the box for return. Waiting to see what support instructs. Update: The issue with the chair's return was solved. The refund was processed. I said before, their support is great. Unfortunate about the chair and the problems with it, but it happens.
Reply from OdinLakeJan 16, 2025
Hi Jeff, I am sorry that our products did not make your shopping experience perfect and deeply apologize for this and thank you for recognizing customer service. You are more than welcome to leave your experience here. In fact, the solutions I was able to offer you throughout the entire process were the best I could muster. Please be assured that I have always really put myself in your shoes. In any case, it is our responsibility not to satisfy you. We have immediately rectified this manufacturing issue and recalled the chairs in question for our technical department to look into. We value every piece of feedback and suggestion, and it's what keeps us going in the long turn development. Wish you all the best. Zoey.
Charles A.
Easy to assemble.
Reply from OdinLakeJan 14, 2025
Hi Dear, Thank you for choosing OdinLake and leaving a review. If you are not satisfied or have any concerns, please feel free to contact our customer service email. We will do our best to do better. wish you all the best. OdinLake.
