OdinLakeReviews of odinlake.com

Reply from OdinLakeApr 6, 2026

Dear Elissa, Thank you for sharing your feedback. I am truly sorry to hear that the O1 Ergo PLUS chair didn't provide the perfect fit for you and that the return process felt like a burden. We design our chairs to provide maximum comfort, and it’s disappointing to know your feet couldn’t comfortably reach the floor. Regarding the return shipping costs, we understand how frustrating this can be. To help our customers avoid these unexpected expenses, we offer an optional Shipping Protection (under $10) at checkout, which covers return shipping and fees for situations just like this. It seems this might have been overlooked during your purchase. That said, we value your support as a direct customer. We don't want you to be stuck with a chair that doesn’t fit. Please contact our support team at [Your Support Email] and mention this review—I would like to personally look into a one-time exception or a solution (such as a specialized footrest or a shipping subsidy) to make this right for you. We appreciate your honesty, as it helps us improve our service and height-guidance tools for future customers. Best regards, Zoey OdinLake Customer Care

Reply from OdinLakeFeb 20, 2026

Hi San, First of all, thank you sincerely for choosing us for the third time. That truly means a lot to us. We’re very sorry to hear about your experience. What you described is absolutely not the standard we aim to deliver. A strong odor like that is not typical, and this may indicate an isolated issue during packaging or material handling. We would really appreciate the opportunity to investigate this properly and make it right for you. We have already reached out via email, and our support team is ready to assist with a solution as quickly as possible. Your previous trust in us matters, and we hope to resolve this in a way that restores your confidence. — The OdinLake Team

Reply from OdinLakeDec 29, 2025

Hi Andrew, Thank you for taking the time to share your experience — and we’re truly sorry for the stress this situation caused. You’re absolutely right to expect a higher level of reassurance and proactivity when purchasing a product at this price point. While delivery errors are sometimes caused by carriers, we want to be clear: the responsibility never falls on the customer. Once this issue was brought to our attention, our team immediately began working with the carrier and prepared a resolution to ensure you would not suffer any financial loss. If the item cannot be recovered, we replace it — period. At OdinLake, our values are simple: when something goes wrong, we don’t hide behind processes or partners — we stand with the customer until it’s resolved. We appreciate you holding us to a high standard. Feedback like this helps us improve how clearly and proactively we communicate during unexpected situations. If you’re open to it, we’d welcome the opportunity to continue assisting you directly. — OdinLake Support Team

Reply from OdinLakeNov 27, 2025

Hello, Thank you for taking the time to share your experience with us. We truly understand how disappointing and frustrating this situation has been for you, and we are genuinely sorry that our product did not meet your expectations. Hearing that you experienced discomfort is something we take very seriously. Regarding the return and shipping cost First, please accept our sincere apologies for the inconvenience caused during the return process. When the chair arrived at our warehouse, our team confirmed noticeable signs of use, which meant it could not be resold. According to our return policy, shipping costs in such cases need to be covered by the customer. That said, we still processed a full refund for you as soon as the return was completed, and our team actively attempted to help minimize the cost in our email communication. We fully understand that returning a heavy chair is frustrating, and we genuinely empathize with your experience. Regarding the discomfort you experienced We are truly sorry that the chair caused you discomfort. At the same time, we would like to share some context that many users find helpful: The Ergonomics–Comfort Paradox This is a well-known phenomenon in ergonomics. Many people discover that: “The softer and more sofa-like a chair feels at first, the more likely it is to cause discomfort during long hours.” Meanwhile, a truly ergonomic chair may feel firmer or ‘different’ at first, because its purpose is to support the body correctly over long periods—not to mimic the instant comfort of a recliner. This is not a matter of right or wrong, but a difference between immediate comfort and healthy, sustainable posture. Comfort ≠ Ergonomics Comfort (Soft Comfort) • Immediate, subjective feeling • Often created by plush cushions, soft padding, deep reclining • Feels great at first but can place the body in static, unsupported positions • May lead to stiffness or pressure buildup after long periods Ergonomics (Long-term Support) • Based on scientific principles for spinal alignment, posture, and musculoskeletal health • Encourages neutral pelvic positioning and proper back support • Promotes micro-movements (dynamic sitting), which improves circulation • Often feels “firmer” initially, because it focuses on long-term health rather than softness Our chairs follow these ergonomic principles and have been reviewed by health-related experts—but we fully respect that every individual’s body type, posture habits, and sensitivity differ. Your experience is valid, and your comfort matters. Why experiences differ from person to person Even with high-end ergonomic chairs, individual reactions vary depending on: • Body proportions • Sitting habits • Core muscle engagement • Work posture and desk height Your body’s response is completely personal and absolutely respected. What we want you to know Your experience matters to us We are not dismissing your concerns We sincerely regret the inconvenience during the return process Your refund was fully processed We did our best to assist with shipping costs in the email communication Our chairs are built based on ergonomic science and expert review But your comfort and your real experience always come first We are still here to help If you are open to it, we would be happy to: • Help identify what may have caused the discomfort • Review your desk setup and provide personalized ergonomic adjustments • Recommend a chair style that better matches your preference for softness or support No matter what you choose, we truly want you to have a healthy and comfortable sitting experience. Thank you again for your feedback. We genuinely appreciate the opportunity to improve. Warm regards, OdinLake Customer Care Team

Reply from OdinLakeNov 10, 2025

Hi , We’re very sorry for the long wait and the frustration this has caused. Your order was shipped by sea as our Canada warehouse temporarily ran out of stock, and customs clearance took longer than expected. The good news is that your shipment has now arrived in Toronto and is currently being processed for local delivery. We expect your order to be delivered within this week. We truly appreciate your patience and understanding, and we’re working to make sure you receive your product as soon as possible. Best regards, The OdinLake Team

Reply from OdinLakeOct 27, 2025

Hi Ethany, We’re truly sorry to hear about your disappointing experience and completely understand your frustration. We never want any of our customers to feel misled or unheard. Our 30-day return policy is designed to give customers flexibility to try our products at home. However, as stated in our policy, return shipping fees apply for non-defective returns, which helps us maintain product quality and sustainable logistics. That said, we absolutely agree that this part of our policy should be communicated more clearly from the start — and your feedback is helping us improve exactly that. We’re currently reviewing our website and advertisements to make this information more visible and transparent. In the meantime, we’d really like to take a closer look at your case and see how we can assist you further. Please reach out to us at [email protected],with your order details so our support team can personally help you. We truly value your honest feedback — it helps us become better. Warm regards, The OdinLake Team

Reply from OdinLakeSep 20, 2024

Hi Ana, We are very sorry that our chair did not meet your needs. We have checked that your order is still within the 30-day return period and we can provide a refund without any reason. We have asked our customer service colleagues to try to contact you. We checked our after-sales system and found no record of you contacting us. You can contact us at any time through [email protected]. If you have tried to contact us in some way, please let us know. If someone at our OdinLake has poor service and bad attitude, you can also complain at any time through [email protected]. Sorry again for the bad shopping experience you have. Kind regards OdinLake

Reply from OdinLakeApr 3, 2024

Hi Melissa,I'm very sorry to bring you a bad experience. We offer 30 days free returns and 5-year warranty, and we have asked our after-sales colleagues to contact you. We will send you free replacement parts with a five-year warranty. If you want to cancel your order, we will give you a full refund. Additionally, we will submit your troubles to our factory for further analysis to avoid such problems from recurring in the future. We apologize again for the poor user experience we have brought you. If you have any questions please do not hesitate to contact us at [email protected]. Have a nice day, thank you!