Excellent
Based on 344 reviews
oldsouthtrade.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
oldsouthtrade.com is listed under Health Equipment in Greer, South Carolina.
oldsouthtrade.com (oldsouthtrade.com) has 344 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
344 approved reviews, newest moderated first
Ann K.
They had the product I needed. Shipping is fast. Simply a good company.
Reply from oldsouthtrade.comDec 22, 2022
Thank you for taking the time to leave a Review. We appreciate you and hope you will shop with us again! Thanks, Old South Trading
Michael W.
Everything was Great!
Reply from oldsouthtrade.comDec 19, 2022
Thank you for taking the time to leave a Review. We appreciate you and hope you will shop with us again! Thanks, Old South Trading
William M.
Fast shipping and just what I ordered. Great place to do business with.
Reply from oldsouthtrade.comDec 14, 2022
Thank you for taking the time to leave a Review. We appreciate you and hope you will shop with us again! Thanks, Old South Trading
Emily
Got exactly what I needed in just a few days. Perfect!
Reply from oldsouthtrade.comDec 14, 2022
Thank you for taking the time to leave a Review. We appreciate you and hope you will shop with us again! Thanks, Old South Trading
Kondi S.
quick response and turn around
Reply from oldsouthtrade.comDec 13, 2022
Thank you for taking the time to leave a Review. We appreciate you and hope you will shop with us again! Thanks, Old South Trading
Phil W.
Great,fast service. Lost cost products. Awesome sales experience.
Reply from oldsouthtrade.comDec 12, 2022
Thank you for taking the time to leave a Review. We appreciate you and hope you will shop with us again! Thanks, Old South Trading
Steven M.
Ordered on a Thursday and received the following Wednesday. Although 6 days is little excessive to me, maybe not to you, shipping is free! Items came well packaged and exactly as described. I shopped around and Old South has what your looking for at the best price possible! Relax and shop
Reply from oldsouthtrade.comDec 8, 2022
Thank you for taking the time to leave a Review. We appreciate you and hope you will shop with us again! Thanks, Old South Trading
Gina
Instead of sending me the box of 50 kn95 masks I ordered, they sent me a cheap box of $8 face masks and charged me over $40 thinking I wouldn't notice. When I emailed they ignored me until I filed a dispute with PayPal. I gave them the option to send me the correct product but they refunded me instead (thanks!) which further leads me to believe though that they do not actually have the product they advertised.
Reply from oldsouthtrade.comDec 8, 2022
We are so sorry you were shipped the wrong product. We were overwhelmed packing orders for the holiday season and Black Friday, however, we were happy to assist you and make this right. We have millions of KN95's and have been shipping them to hospital systems, major corporations, government agencies, and businesses across the country since the pandemic started. We are also an Amazon seller. Amazon goes to great lengths to ensure sellers are pre-qualified and monitor standards and ensure genuine items are being sold by trustworthy and reliable sellers. The required criteria for the vetting and approval processes are comprehensive and detailed. We have a 4.7 (out of 5) overall Seller rating on Amazon and Trustpilot (website orders) and work hard to take care of our customers and do the right thing whenever we make an error. We can assure you this was an honest mistake and would have assisted you if you had given us the chance to do so. You reached out to us after hours and we responded to your email the following morning and asked you to provide us with your order number. You did not provide this information in the initial email you sent and we have to have this information to look at your order. We have hundreds of thousands of customers and wanted to make sure we refunded or sent a replacement to you. You filed a dispute with Paypal before you emailed us your order number. You replied to our email with your order number after hours and we responded to you the following morning when our business reopened, and let you know we had initiated your refund. We would have gladly sent you a replacement, however, we had to refund you because of the dispute you filed. We have deadlines with Paypal and have to remain in good standing with them and this was our only option. The issue was resolved within 36 hours of you reaching out and we did our best to assist you. Can you please let us know how we can make this right? Clearly, customer service is extremely important to us, given our seller ratings across all platforms. We appreciate you! Thanks, Old South Trading
