One MedicalReviews of onemedical.com

We have been with One Medical for many years and used to be happy with the service, but since the practice got bought by Amazon it's been awful. Providers lack thoroughness. Billing has been a nightmare. Every single bill we received in the last two years was wrong and I spent hours on the phone. We are switching and are looking forward to better care in the future.

Absolutely awful. They bought my doctor's practice so I gave them a try, despite annual fee, because I like my doctor. I broke both wrists and called for an appt. They offered me one more than a week out!! After extended discussion they relented and made me one for 10am. When I got there at 9:55, they said I was late -- appt was made for 9 am. Phones are answered in a different time zone. Remote staff not very bright. Amazon doesn't know how to run a medical practice.

just a waste of time when i was having heart palpitations, they put me through so much to give them all my records and pics of my prescription bottles and still wont help me with a refill. they had me prepay the $29 fee and took my money for nothing!!!!

I really wanted to like One Medical, but my recent experience was incredibly disappointing. I reached out expecting help within the 4–6 hour window they promise instead, it took over 8 hours to get any assistance. By the time someone finally responded, I could have (and should have) just gone to urgent care. When you're not feeling well, waiting all day just isn’t acceptable especially when the whole point of a service like this is supposed to be convenience and timely care. Unfortunately, One Medical fell short when I needed it most.

This enterprise is a major scam , I’m working for University of Miami , they advertise best care and medical services, went with my son for a regular visit paid the copayments and they bill me for 105 dollars with full insurance and cover by University of Miami . Major scam .

Wow! Do not go here!!!!! They ruined my blood samples and urine samples and I had to wait a week to hear it was destroyed and was still billed for it! Then told I had to retest!!!! Nope! Going to a regular doctor is best, don’t go to these people that can’t even get you results when you need it! After following up since Monday is when I was told about the destruction of my labs. Also they don’t allow results to be posted to your portal without review from a doctor which is illegal. They are supposed to be available to us as soon as they are to the doctor!

I don't know how they can still be in business. They charge and annual fee, and it cost my daughter $310 for a 10 min call/appointment, and they won't even give her another refill unless she makes another appointment. It was supposed to be a $49 visit. How can this be legal?

What a horrible service. It started out good and went downhill quickly. By the close of my interaction, it had spanned 7 days, multiple conversations and explanations on my end that were not read through by the nurse practitioners, and didn't receive what I actually needed. You're not connected to one person, your thread is funneled to whoever is available and they do not read what was discussed previously. This all ended in the wrong dosage, Amazon One Medical making me feel like I was begging for a controlled substance, which could not have been further from the truth, the prescription I needed is not a controlled substance, it is a common, easy to fill RX, absolutely unacceptable. I also made an unnecessary trip to my pharmacy and had to make two subsequent phone calls to make sure I was getting what I needed, after all, I paid a pretty high copay for this service, to not have my initial concerns addressed. I will never use the service again and recommend you do not either