James T.
Great people
Great people
Reply from OneUnited BankOct 7, 2024
We're thrilled to hear you had a positive experience with our team! We strive to provide excellent customer service and it means a lot to hear that our efforts are appreciated.

Great
Based on 706 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OneUnited Bank is America’s largest Black-owned FDIC-insured bank. The bank is nationally noted for its use of state-of-the-art technology to create unique financial products that serve the needs of low-to-moderate income communities and historically underserved minority populations.At OneUnited, banking isn’t just a service, but a technology-driven, personalized experience to help you make informed financial decisions.Join the future of finance!The Financial Brand and American Banker featured OneUnited Bank for its innovative use of artificial intelligence and data aggregation technology to boost financial literacy, offer payday loan alternatives, improve users' financial health, and bridge nationwide economic and opportunity gaps. OneUnited Bank's national achievements have also recently been published in several publications, including Cheddar TV from the New York Stock Exchange (twice), CNN, Forbes, Fortune Magazine, CNBC’s “Squawk on the Street”, and Bloomberg.CNBC recently produced a documentary showcasing OneUnited Bank’s impact on historically underrepresented minority populations. The full episode can be viewed here.OneUnited Bank is certified by the U.S. Department of Treasury as a Community Development Financial Institution (CDFI).. This past year, we received the U.S. Department of Treasury's Bank Enterprise Award for Community Development and have been honored on eleven previous occasions.OneUnited Bank recently received the prestigious, first-annual Talent Maximization Award for Community Financial Literacy Innovation at the Investment Diversity Advisory Council (iDAC) Global Finance Summit 2024. This award recognizes OneUnited's pioneering use of technology to empower individuals from low-to-moderate income communities and historically underserved minority populations to make better financial decisions.For more than 50 years we’ve been focused on fostering better financial wellness for the communities we serve. This clarity of vision and mission is re
OneUnited Bank (oneunited.com) has 706 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
706 approved reviews, newest moderated first
James T.
Great people
Reply from OneUnited BankOct 7, 2024
We're thrilled to hear you had a positive experience with our team! We strive to provide excellent customer service and it means a lot to hear that our efforts are appreciated.
Tarxan C.
The very first positive experience in opening the Checking and Savings Account was withdrawing the money to open the accounts and their was no ATM Fee!!! The Customer Service Rep. that opened my account made it a truly personal banking experience!!! The Letter from the Owner of the OneUnited Bank was the icing on the Cake!
Reply from OneUnited BankSep 25, 2024
We're thrilled to hear that you had such a positive experience opening your Checking and Savings accounts at OneUnited Bank. We strive to provide exceptional customer service!
KANSTON, A.
Great customer service.
Reply from OneUnited BankSep 19, 2024
Thank you for sharing your positive experience! We're always looking for ways to improve.
William S P C.
Very professional. Love being serviced by a Bank with our people. It's whole different interaction. Totally positive!
Reply from OneUnited BankSep 18, 2024
Thank you so much for your kind words! We are thrilled to hear that you've had such a positive experience at OneUnited Bank. We strive to provide exceptional service and create a welcoming environment for all our customers. We're proud to be a bank that serves our community and are committed to fostering a sense of belonging. We appreciate your support!
Steven S.
Bank refuses to cash many checks including court issued settlement checks. They routinely deny legitimate checks and charge bogus $7 returned check fee. They certainly should not brag about being a Black-Owned-Bank as they fulfill every negative stereotype about African Americans. This bank is out to get your money through fees like having to pay for a savings account. Make it make sense. Run far away from this scam bank. Do not believe many of these 5 star fake reviews. I am so glad I closed this account!
Reply from OneUnited BankSep 19, 2024
We are sorry to hear that you were not satisfied with our customer service. Our team is reviewing your experience to see how we can improve our service. Your feedback is greatly appreciated.
Suslin L.
Online is user friendly
Reply from OneUnited BankSep 6, 2024
Thank you for your kind words! We're always working to improve our online banking experience.
TONYA CORBIN A.
The representative was very knowledgeable on depositing money via ATM and the mobile app. She was professional and a pleasure to speak to. I got the information I needed quickly. Thank you.
Reply from OneUnited BankSep 6, 2024
We're so glad you had a positive experience with our representative. We strive to provide our customers with knowledgeable, professional, and efficient service. We appreciate your feedback and look forward to serving you again in the future.
LJL
I love BankingBlack. I had multiple racist experiences at a Wells Fargo in Portland Oregon that drove me to OneUnited. BankingBlack is a wonderful thing.
Reply from OneUnited BankSep 6, 2024
Thank you so much for sharing your experience and choosing OneUnited Bank! We truly appreciate your support and understand the importance of feeling welcomed and respected in your banking experience.