Average
Based on 172 reviews
Onlinecomponents.com3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Onlinecomponents.com, founded in 1999, is an authorized e-commerce distributor of electronic components featuring over one million part numbers for purchase exclusively over the internet. The site features over 350,000 in-stock part numbers from a selection of more than 250 premier brands like Mean Well USA. We offer a one-stop shop offering customers a broad product offering spanning active, passive, interconnect, and electromechanical. Users can search this vast inventory of product by part number, keyword, product category, or manufacturer.
Onlinecomponents.com (onlinecomponents.com) has 172 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
172 approved reviews, newest moderated first
Patrick O.
I purchased a driver that was DOA. After requesting a replacement, the distributor (OnlineComponents.com) was able to send me a replacement. My only complaint would be the time frame it took to exchange the item. Despite this, the representatives were courteous and helpful. I will do business with them again in the future.
Jason G.
Online Components is company knows how to run a business focused on the customer. Salespersons quickly respond to emails. Managers take an active hands-on role in ensure customer satisfaction. Their pricing is competitive. Shipping is fast. The product I ordered arrived in excellent condition and was packed securely. One for the bookmarks that I will be sure to buy from again. Highly recommended.
Cesar S.
I was in the need to get a connector asap and by using their cha services they were able to confirm part availability and after doing the purchase they ship the part the next day. Great service and good quality.
Vikrai
Thank you for your prompt response and addressing our questions.
Gary
Great customer service. Thanks for the help in getting my item sent out.
Ann B.
These employees are friendly, professional and above all, honest! They have always kept me updated about my orders and if there were any issues, they would let me know immediately! I have spoken with at least three different people in this organization and they are all the same way! This indicates to me that the culture of this organization and training programs are top notch. For example, Margarita just emailed me about a potential delay in my order. I could tell how concerned and genuine she was. I appreciate her communication and I am a customer for life!
Scott B.
I have bought hundreds of Ametek solid state timers over the last 10 years. Ametek changed the design in 2018 and the timers would no longer work for my situation. I went back and forth with Online Components and they assured me nothing had changed. I finally had to go directly to Ametek's product design team to find the correct information. Yes! They had changed, and no they would not work for me, it was not my design but a change in theirs. Of course, now I have 30 timers (~$1500) that are worthless to me, but they won't take them back because I've had them too long...as a result of their incompetence. Never again.
Al
It took multiple back and forth emails of an End User Statement...a process that they make more complicated than needed. I ordered a case of items and was sent a tiny package. I was informed I will need to fill out an RMA. Why do I have to fill any forms out? The invoice (whch I sent them ) I received clearly acknowledges your mistake. If I didn't know any better, I would say I'm being scammed.
