OnlineLabelsReviews of onlinelabels.com

Reply from OnlineLabelsJun 26, 2026

We're sorry to hear about your experience and understand how frustrating this must have been. It appears your order was for blank inkjet label rolls, which are intended to be printed by the customer rather than being custom printed by us. We understand how this could have been confusing. Our customer service team will be reaching out to you shortly to review your order and discuss available options, including a refund or a discount toward a custom printed label order. If you choose to place a custom printed order, we'll also be happy to help guide you through the process to ensure you receive the labels you need. We appreciate your feedback and look forward to resolving this with you.

Reply from OnlineLabelsJun 26, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your second order did not meet your expectations. While bleed is a standard printing requirement, we understand your frustration with how this situation was handled. Our goal is to work with customers to find solutions when artwork adjustments are needed, and we're sorry that your experience didn't reflect that. We'd still like the opportunity to make this right. If you're willing, we'll review your order with our team and work with you on the best resolution, whether that involves updating the artwork, reprinting the labels, or discussing a refund. We appreciate your feedback and the opportunity to improve.

Reply from OnlineLabelsMay 21, 2026

Thank you for sharing your feedback. We understand how frustrating price increases can be, and we want to assure you that we work hard to minimize them whenever possible. While we do experience regular increases from suppliers and material costs, we often absorb those added expenses rather than passing them directly on to our customers. Any pricing adjustments we make are carefully considered and not taken lightly. If you’re willing, we’d appreciate the opportunity to review your specific orders and account history so we can better understand the pricing trend you experienced and provide more context related to your purchases. Please feel free to contact our team at 888-575-2235 or submit a support ticket at the link below so we can review this with you directly. https://secure.onlinelabels.com/support/SupportRequest.aspx We appreciate your business and your feedback.

Reply from OnlineLabelsMay 21, 2026

Hi Sarah, thank you for taking the time to leave such a thoughtful and detailed review. We truly appreciate your feedback and are glad our customer service team was able to quickly help resolve the scuffing issue. We also understand how important color consistency is, especially when launching a new business and building your brand. We’re sorry that some of the sheet labels did not meet your expectations. While slight color variation can occur with digitally printed sheet labels, we completely understand how frustrating that can be when you need colors to match as closely as possible. We really appreciate you sharing your experience with both our sheet and roll label products. As you mentioned, our roll labels are a more durable option thanks to their laminated finish, making them especially well-suited for products that may come into contact with oils, alcohol, moisture, or other chemicals. They also tend to provide greater color consistency and long-term durability. Thank you again for your honest feedback and for giving us the opportunity to be part of your candle business journey. We truly appreciate your support and wish you continued success with your business!

Reply from OnlineLabelsMay 6, 2026

Hi Pamela, We're really sorry this happened, especially with the timing. I can imagine how frustrating that must have been if you were counting on receiving your labels by a specific date. I was able to locate your order, and I'm having someone from our team reach out to you directly to take a closer look and see what happened. While this does appear to be a carrier delay, we still want to do what we can to make this right for you. If you missed our message, feel free to reply here or email us at [email protected], and we'll make sure we get connected. Thanks for bringing this to our attention. We really appreciate it.