OnLogicReviews of onlogic.com

the shipping to Canada is hard to manage some of our orders go back to sender. Also there is a very long lead time on product at this time.

Previous orders went flawlessly with great sales help. Those orders get 5 stars. OnLogic put my last order into "Order Being Reviewed" status for many days with no explanation of what this means or why. I had to call OnLogic sales several times to get a better understanding why the order is stalled for some kind of mysterious review process. It turns out the order was on hold because of a Wi-Fi card availability issue that had no simple swap out option. While I get there are parts shortages due to the pandemic's effect on supply chains and manufacturing, had I known the root cause of the "review process" sooner, I could have made a decision to go without the Wi-Fi card sooner and saved myself from having the additional cost of shipping second day air to make up for the lost days from "Order Being Reviewed". If you have a time sensitive order and if your order goes into this status, my advice is to call sales or customer service several times a day to get good information on what to do to get your order moved into production. Don't wait for OnLogic to be proactive in providing information to you.

Ordered an ML100G-40, Compact Fanless AMD Ryzen Mini PC. The item shipped faster than expected and seems good quality. However i ordered it without internal disk, since i had a spare M.2 NVME 2280 disk at hand, and the onlogic data sheet says it has an M.2 NVME 2280 compatible slot. Well yeah, it does have and M.2 2280 slot, however the chassis is so small it doesn't allow for the 2280 form factor. Now i have to go find a 2260 or 2242 somewhere. Misleading...

Computer was sold advertising user LEDs, but it turns out that's a firmware feature that hasn't been implemented yet, and no word on whether it ever will be. Seriously annoying, but computer is still usable enough to not return for a refund.

Shipping is Slow even after paying, As per the product its working good.

Decent product. Have been reliable.

Orders via the website go OK, sometimes there are issues with odd freight costs or vat added on top of the price. Other than that, splendid service all together!

I have placed several online orders that complete successfully only to learn shortly after (via email) that the product I ordered is on back order. It would be beneficial to known before the order is placed if a component of the order is on backorder.