HOBO Data Loggers & InTemp Monitoring SolutionsReviews of onsetcomp.com

The communications cable was not included. I wish that was clearer from the description. Now I have to wait two extra days for the cable.

The sales person really did not care much for my business

I liked the fact that I could get technical support from a live person most of the time. I didn't like one technician saying one thing and the other saying something else. I also didn't like the fact that most communication with Elton was through email.

Express delivery last longer than expected due to lack of items purchased.

I own 6 hobo temperature loggers. I need 1 working logger, and had to buy a new base station to download. Now I find out I have to pay $75 MORE to get the software so the product will work. I could have just bought a different logger for less money that doesn't require a download device or another purchase for the software. There's an extra $200 cost for no gain whatsoever.

Good response back from customer service, very quick and followed back. Disappointed in their lack of product recycling, seems like they consider temperature probes disposable after a few years.

the AC CTs I bought were different than others I purchased in the past, and the directions were not really very clear as to how to get the CTs open.

I asked multiple questions and the person responding only assisted with two/three issues, the third being the most critical which is problems with the phone app communicating with any of the loggers/my main app on my computer.