Excellent
Based on 326 reviews
Ontraport4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Enterprise-grade CRM, built for growing businesses.Ontraport fuels your marketing, sales and support in one place — without the complexity and high costs of traditional all-in-one platforms. Designed for growing businesses, Ontraport combines CRM, marketing automation, payments, email and SMS marketing, forms, landing pages, and memberships in a single connected platform. Any business process. Any customer experience. Anything you envision — it's possible with Ontraport. Your team has its own way of operating, and Ontraport gives you the freedom to create systems your way without code or complex integrations. Start with a template or customize from scratch to build exactly what your business needs. Start your free trial Book a discovery call Visit our site
Ontraport (ontraport.com) has 326 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
326 approved reviews, newest moderated first
Allesandro
Excellent customer service! Guided me throughout the whole campaign. Had no experience with technology but they helped me throughout the campaign. Special mention to Saif. You the best!
Reply from OntraportMar 13, 2021
Hey Allesandro. We understand technology is tricky in general, and especially if you're not familiar with this type of software so we're happy to help you get your campaigns running. Thanks for the 5 stars. :)
Julie T.
I greatly appreciated the ability to do a screen share support call. I tend to be more visual with some things, and this was one of those times. It was helpful to have Saif share his screen and show me the steps needed to fix the problem I was having! Thank you for offering this type of support!
Reply from OntraportMar 13, 2021
Hey Julie. Totally hear you about needing a visual aid... glad you found it helpful! Thanks for taking the time to share your experience with us. :)
Khalima
The rep was Kind and explain to me how to make changes in my ontraport account
Reply from OntraportMar 13, 2021
Love it. Thanks for the 5 stars Khalima!
B P.
Growing to love the platform and all of the features including the CustomerSupport. Had a telesupport meeting today and it was great. Showed me where to find the information myself while also guiding me through the steps. Provided a demo with notes and was personable. Very much "on it" despite the early hour. Thank you.
Reply from OntraportMar 13, 2021
Nice! Glad to hear you found the demo useful. Thanks for sharing your experience!
Julian V.
Support is awesome!
Reply from OntraportMar 13, 2021
Thanks for the 5 stars Julian. 😇
Rick W.
Ontraport has been a true partner for us, in good times and in bad. We have recently suffered a setback due to the winter storm that hit Texas and needed to conserve cash flow for our business. I had asked that billing be paused for our account and the approved the request with some very kind words for us that means the world. This is a class-act company!
Reply from OntraportMar 13, 2021
Hi Rick. So sorry to hear that you were impacted by that awful Texas storm. Hope you and your loved ones are doing better. Please don't hesitate to reach out if you need anything else!
Guylaine G.
We needed to extract list and put it in an excel form and no body in your team where able to tell us how to do it in a way that names, tel where in different cells. We figure it out by ourself. We do a event with a number of seats, and it's impossible to have a count down on the sells. As for the customers service, the staff is always nice and the time to get an answer is very fast.
Reply from OntraportMar 13, 2021
Hi Guylaine. Thanks for your feedback. We're very sorry to hear about your experience with extracting your list. I've just checked with our team and it looks like we got everything sorted out, but please don't hesitate to reach out if you need anything else!
Stephanie
I've been an Ontraport customer for over 10 years. The platform is constantly improving and adding new features. The functionality is incredible! It's not hard to learn technically, but there is a learning curve and a lot. I'm loving the new kits to install a whole system including landing pages, emails and campaigns within minutes. It's so much easier to have an integrated and functioning system up and running. One of the things I love most is the knowledgeable and playful team. They're never too "professional" to have a good time and show some personality, which makes every interaction more enjoyable.
Reply from OntraportMar 12, 2021
Glad you're loving the Setup Wizards Stephanie! Thanks for the 5 star review and for sticking around with us all these years!
