ONYC Virgin Hair ExtensionsReviews of onychair.com

Reply from ONYC Virgin Hair ExtensionsOct 21, 2026

Dear Michel, Thank you so much for being part of the ONYC® family for at least 15 years! Your continued trust and support mean so much to us. We love hearing that our Relaxed Straight and Kinky Curly textures blend beautifully with your hair and have lasted you for years. We’re grateful your former hairstylist introduced you to us, and your kind words about our customer service truly make our day. It’s a pleasure serving you, and we look forward to being part of your hair journey for many more years! 💕

Reply from ONYC Virgin Hair ExtensionsOct 6, 2026

Hi Fareedah, Thank you for providing your name and additional information in your updated review. We were able to locate your order, and I wanted to personally reach out because we are genuinely sorry to learn how disappointed you have been with your purchase. We completely understand why you are upset. Spending close to $800 on hair with the expectation that you are investing in something beautiful, high-quality, and long-lasting, only to begin experiencing tangling and shedding so soon afterward, would understandably be extremely frustrating. What was especially concerning to us is that your Trustpilot review was the first time our team became aware that you were experiencing any issue with your hair. We reviewed your order and our customer-service records, and we could not find any previous communication regarding the tangling or shedding you described. We sincerely wish we had heard from you when you first began noticing the problem, particularly since you mentioned that it started within the first month. That would have given our team an opportunity to speak with you, understand exactly what was happening, and investigate the situation while you were experiencing it. At ONYC, we do not believe that being a good company means a customer will never experience a concern. With any product, an issue can occasionally arise. What matters tremendously to us is what happens afterward—whether the customer feels heard, whether we take the time to understand what happened, and whether we genuinely make an effort to help. You mentioned that you researched our company and read our customer reviews before deciding to purchase from us. We truly appreciate the trust you placed in ONYC when you made that decision, and we are very sorry that your experience has left you feeling disappointed. We don't want this to be where your experience with us ends. Our Customer Liaison Manager, Jennifer, would personally like the opportunity to speak with you. We already have the telephone number associated with your information, so there is no need to send it again. Jennifer will be available to speak with you between **10:00 AM and 2:00 PM**. If there is a particular time within that window that is most convenient for you, simply reply to this message and let us know, and we will do our best to have Jennifer call you at that time. If you would prefer that we continue communicating with you by email instead, that is completely fine as well. We want to communicate with you in whatever way makes you most comfortable. Sometimes a personal conversation gives us a much better opportunity to listen and understand the full experience than several messages going back and forth. Jennifer would genuinely like to hear from you directly, understand what happened with the hair, and determine how we can best assist you from here. Fareedah, our goal is not simply to close a complaint or respond to a review. We genuinely want an opportunity to work with you and hopefully turn what has clearly been a very disappointing experience into a much more positive one. We hope you will give us that opportunity, and we look forward to hearing from you. Warm regards, Jennifer Customer Liaison Manager ONYC Hair

Reply from ONYC Virgin Hair ExtensionsSep 10, 2026

Dear Jules, Thank you so much for this beautiful review. Eighteen years is such a long journey, and knowing that you have been with ONYC® Hair since Thelma’s early basement days truly means so much to us. You have experienced so many of our textures and products over the years, so hearing that the quality and consistency are what continue to bring you back is incredibly special. We are especially grateful that you have continued to trust not only our hair, but also our customer service as the company has grown. Thank you for growing with ONYC® Hair, supporting us through the years, and continuing to recommend us. Your loyalty is something we never take for granted, and we are so grateful to have you as part of the ONYC® family. ❤️ With love, The ONYC® Hair Team

Reply from ONYC Virgin Hair ExtensionsSep 10, 2026

Dear MB, Thank you so much for sharing your experience with us! We truly appreciate that you took the time to research, compare different companies, and ultimately chose ONYC® Hair. It means so much to hear that our Kinky Straight Hair stood out for you and has continued to maintain its quality over time. That natural blowout look and long-lasting quality are exactly what we want our customers to experience. We also really appreciate your kind words about our customer service and shipping. Knowing that you’ve felt supported whenever you needed help means a lot to our team. Thank you for trusting ONYC® Hair, supporting our Black-owned small business, and recommending us based on your own experience. We’re so happy you found us and look forward to serving you again. ❤️ With love, The ONYC® Hair Team

Reply from ONYC Virgin Hair ExtensionsJan 19, 2026

Dear Customer, Thank you so much for your continued support and loyalty! We’re truly honored that you’ve been purchasing with us since 2017 — that means more to us than you know. Knowing you’re very satisfied with the quality of our hair reinforces everything we stand for at ONYC® Hair. We appreciate your trust over the years and are grateful to have you as part of the ONYC® Hair family. 💛✨ With appreciation, ONYC® Hair Team

Reply from ONYC Virgin Hair ExtensionsJan 7, 2026

Dear BigE, Thank you so much for sharing this heartfelt message and for staying with ONYC® for more than 16 years. We are truly grateful. 💛 Hearing that you still see consistency, honesty, and quality in both our hair and our service means so much to us. Knowing that the personal calls make you feel valued and heard lets us know we are doing what matters. You are never just an order number to us. We are also happy to know that each texture you have tried, from blowout to kinky curly to relaxed, has continued to serve you well. On the rare occasions something needs adjustment, we will always work with patience and professionalism to make it right. Standing behind our products is part of our promise to you. We are excited with you as you look forward to trying the Burmese Curl, and we truly hope you love it. Thank you again for your loyalty, your trust, and your kindness over the years. Customers like you inspire us to keep improving and serving with care. With appreciation, ONYC® Hair Team

Reply from ONYC Virgin Hair ExtensionsJan 7, 2026

Dear Chidinma, Thank you so much for sharing this beautiful feedback and for trusting ONYC® over the years. We are truly grateful. 💛 It makes us so happy to hear that every texture you have tried, from kinky curly to Curly Addiction to Fro Out, has given you the beautiful, natural look you love. Knowing that you continue to come back because of the quality, longevity, and realism means everything to us. We are also excited that you chose Body2Wavy for the fall and winter. We cannot wait for you to enjoy it, and we are confident it will be another favorite for you. Thank you again for your loyalty, your confidence, and your kind words. Customers like you are the reason we continue to do what we do with care and pride. With appreciation, ONYC® Hair Team

Reply from ONYC Virgin Hair ExtensionsSep 15, 2025

Dear Amani, Thank you so much for sharing this beautiful review! We’re overjoyed to hear how much you love your ONYC® kinky curly bundles and that they’ve remained soft, natural, and reusable after multiple wears. It’s especially wonderful to know they blend seamlessly and give you that fresh, natural look you deserve. We’ll be sure to pass your kind words along to Jennifer—she’ll be thrilled to know she made your experience smooth and stress-free. We truly appreciate your loyalty and are honored to be your go-to brand for years. 💛 Sincerely, ONYC Hair Support Team