ONYC Virgin Hair ExtensionsReviews of onychair.com

Reply from ONYC Virgin Hair ExtensionsFeb 26, 2024

Dear Adam, Thank you for your fantastic review! We're thrilled to hear that our ONYC Fro Out Kinky Straight exceeded your expectations in softness, versatility, and lightness. It's great to know it arrived quickly and that you're happy with its natural look. We look forward to serving you again soon!

Reply from ONYC Virgin Hair ExtensionsFeb 26, 2024

Dear Keisha, Thank you for your kind words about our Kinky Straight Virgin Hair Weave. We're thrilled to hear that it blends well with your natural hair and that you're enjoying the compliments. Your satisfaction motivates us to maintain our high-quality standards. We're honored you recommend us and that our product is a valued part of your beauty routine. We look forward to continuing to enhance your confidence and beauty with our products.

Reply from ONYC Virgin Hair ExtensionsFeb 26, 2024

Dear Sarah, We're thrilled to hear that our Kinky Straight Virgin Hair has significantly enhanced your experience and that you regard it as a valuable investment. Your satisfaction and confidence in our product are immensely important to us. We're delighted to know it meets your expectations with its quality and feel. We look forward to hearing more about your journey with ONYC Hair and its lasting impact. Your happiness and self-assurance are our top priorities. Remember, we're always here to support you and hear more about your experiences. Thank you for your wonderful review and for being a valued member of the ONYC Hair family.

Reply from ONYC Virgin Hair ExtensionsFeb 26, 2024

Dear Ramona, First and foremost, thank you so much for sharing your delightful experience with our Kinky Curly Clip In Extension. It truly warms our hearts to hear how rewarding this investment has been for you. We understand that choosing the right hair extension is not just about enhancing your look; it's a form of self-love and self-expression. The fact that you've found our product to be the best you've ever used is incredibly gratifying for us. We put a lot of care and passion into ensuring our hair extensions are not only of high quality but also bring a sense of joy and confidence to those who wear them. Knowing that you appreciate the softness, lightness, and even the scent of the hair fills us with immense pride. Your kind words are a strong affirmation of the dedication we have to our craft and to our customers. We are so grateful that you chose ONYC and that your purchase has brought such happiness to your life. Remember, every time you wear your extension, it's a reflection of your unique beauty and style. Thank you once again for your heartfelt feedback. You're not just a customer; you're part of the ONYC family, and stories like yours inspire us to keep doing what we love. May your new extension continue to bring you joy and confidence every day!

Reply from ONYC Virgin Hair ExtensionsFeb 26, 2024

Dear Jennifer, We are incredibly touched and grateful for your heartfelt review. Knowing that our Light-Relaxed Straight Tape Hair Extensions have not only met but exceeded your expectations fills us with immense joy and pride. Your experience, from the quality and texture of our product to the happiness it has brought you, is exactly what we strive for with every customer. It's truly heartwarming to hear that you've recommended us to your friends and that they, too, have decided to experience our products. This kind of trust and support is what motivates us to keep doing our best every day. Thank you for being not just a customer, but a part of our journey. Your satisfaction and recommendation are the highest compliments we could receive. We promise to continue delivering products that won't disappoint, and we hope to bring more joy to you and your friends in the future.

Reply from ONYC Virgin Hair ExtensionsFeb 26, 2024

Dear Melissa, Thank you so much for taking the time to share your wonderful experience with our 14 inches Kinky 3B-3C Curl. We are truly touched and overjoyed to hear how much you love it. Knowing that it blends seamlessly with your natural hair texture and that you're finding it easy to maintain means the world to us. Hair is so much more than just a style—it's an expression of who we are. To hear that our product has brought you joy and satisfaction is genuinely heartwarming. We understand the importance of feeling comfortable and confident in your appearance, and we're honored to be a part of that journey with you. Thank you for choosing ONYC for your hair needs. Your happiness and satisfaction are what drive us to continue providing the best quality products. We look forward to serving you again and hope to keep adding to your beautiful hair experiences.

Reply from ONYC Virgin Hair ExtensionsFeb 26, 2024

Dear Debra, First and foremost, we want to extend a sincere apology for the disappointing experience you had with our Kinky straight hair in color #30. It's particularly disheartening to hear this feedback from someone with your expertise and passion for hair care. We value the trust you placed in our product, and we are truly sorry that we did not meet your expectations. Your experience, especially as a professional hairstylist, offers us invaluable insights. We understand that as a specialist in the field, you would have taken all the necessary steps to maintain the hair extensions. The issues of tangling and shedding you faced are concerning, as our goal is always to provide a product that not only meets but exceeds professional standards. We want to address the specific product you purchased. Our colored textured hair, as you mentioned, undergoes two levels of processing – coloring and then texturing. This process, indeed, can make the hair more prone to challenges as it would with natural hair that has been similarly treated. We strive to balance the integrity of the hair with the desired color and texture, but it seems in your case, this did not translate into the quality experience we aim for. Even though your review was written about five years ago, your feedback remains extremely important to us. It informs the ongoing improvements we make in our production processes and customer service practices. Over the years, we have worked diligently to enhance the quality and resilience of our hair extensions, particularly our colored and textured ranges. Your professional perspective is invaluable, and we would welcome any further insights or suggestions you might have on how we can better meet the needs of hair care professionals like yourself. Please feel free to reach out to us with your preferred course of action and any additional feedback you may have. Once again, we apologize for the inconvenience and disappointment you experienced. We are committed to learning from your experience and ensuring it guides us in providing better products and services. Sincerely, ONYC Hair Support Team

Reply from ONYC Virgin Hair ExtensionsFeb 26, 2024

Dear Aisha, First and foremost, we want to extend our heartfelt apologies for your distressing experience, despite the time that has elapsed since your review. It's never too late to address concerns, and we deeply regret that your experience with our product did not meet the high standards we strive to uphold. Reflecting on your feedback from five years ago, we want to acknowledge the disappointment and frustration you felt. Discovering that the hair you invested in – both financially and emotionally – did not perform as expected is understandably upsetting. The issues you described with matting and tangling are particularly concerning, given our commitment to providing high-quality, 100% Cuticle Hair. Please know that we take your feedback very seriously. Our claim of using "one donor, 100% human, cuticle hair" is a cornerstone of our brand's promise, and it pains us to hear when a customer feels let down by this pledge. Over the years, we have continued to refine our processes and quality checks to ensure that every product we send out meets our stringent standards. While we do emphasize the importance of proper maintenance, especially for heavily textured hair, we understand that this does not diminish your experience of the product not meeting expectations. Regarding your original complaint, it is disheartening to hear that it was not resolved satisfactorily. Offering to return the product or provide pictures for proof was a reasonable approach, and we apologize that your attempts to seek resolution did not receive the attention they deserved. This is not in line with the level of customer service we aim to provide. Your feedback has been, and continues to be, a crucial part of our journey towards improvement. We’ve grown and learned a great deal, and we hope to demonstrate this to you. Thank you for bringing your experience to our attention, and once again, we apologize for any inconvenience and disappointment caused. Sincerely, ONYC Hair Support Team