OptinMonsterReviews of optinmonster.com

Mediocre tool with some outdated UX ideas. Their cancel flow is pure confirmshaming and it’s almost comical. OptinMonster, your offboarding process causes second-hand embarrassment.

OptinMonster product is actually pretty good. However, they engage in subscription traps and auto-upgrades, which are predatory and unfair. I checked the box to stop serving banners if I went over my allotted pageviews. It was explicit, and I checked it to prevent being charged more. When the renewal came, I was charged more than twice the previous year. This lifted money from my account needed to pay essential bills and caused significant distress. Hidden in OptinMonster's terms is a clause that you will be auto-upgraded if you exceed views. In my case, apparently this overrides my explicit choice to not upgrade as checked in my dashboard. Overall, an OK product, but it has disappointing predatory practices and lame customer service. Not for me going forward.

Unbelievably bad customer service. Bought a one-year contract, had no idea that it was going to automatically renew. It automatically renewed for a LOT more money than I paid for the first year. I have gotten ALMOST ZERO leads, and even less good ones. When I asked for a PARTIAL refund, once I saw that this renewed for ALMOST $1,000, they replied that I missed my 14-day window and it was non-negotiable. I will be filing this review every single place I can find so that people don't fall for this company's terrible antics.

I'd love to give it more stars because it works. The pop-up intent works well, maybe too aggressive at times, but it does have different settings. The most annoying thing to me is how they charge almost double when it comes to renewal 12 months later. And then their excuse is we make it clear the renewal will be $xxx at the bottom of the page. They do, but it's in size font four or something. It's tiny. I had to scroll up and down a few times before eventually finding it... That, to me, is wrong. They don't warn you that you have a subscription renewal and double the original cost. That is such shady business practice. Eventually, after much moaning, they gave me a 20% refund on the renewal. So make sure you push for that if you face the same scenario...

I've used OptinMonster on my site and a few client sites over the last 3-4 years. I've never been super amped about popups, but the plugin has some reporting that helps you run some business tests more easily. But it comes at a cost. Ultimately, I'm sure they do their best, but this does add a lot of bloat to your site. Beware of this before you add it. For me, I would rather just add my own inline forms instead of making one in OptinMonster. They're easier to style and MUCH lighter to load than all the OptinMonster code. They also have a ton of ad notifications in the app. It's not all bad as it's a good way to illustrate all the features of the plugin, but it comes off as spammy. I don't want spam in the backend of my own site. On top of that, I was informed that they'd be increasing my price from $348/yr to $564/yr as they forced me off of the legacy plan. They did give me one year off leeway at the old rate. I removed it from two of my three sites, but I am too late for a refund, so now they're telling me I'm tied to the price I already paid. Just a lot of company policy that I don't really jive with. So to me, it might be useful if you're REALLY diligent about not installing plugins on your WordPress website and you're not very technical. But for my use, I don't want to pay hundreds of dollars a year to slow down my website.

We carefully set up our popup to fall below their cut off for the free version because we are a small organization. We did just fine for the first two months. Each time our page views came in just below the cutoff. I just received an email that they have been monitoring my account and now I'm going to get 200 fewer page views per month...for free! Woo hoo!? Am I supposed to be excited about that? Yes, they offered to give me a third campaign for free, but I don't need another campaign. I'm only using one campaign now as it is. I just want a simple way for our website visitors to sign up for our newsletter. That's it. This experience just tells me that they will push you to the paid version one way or the other. So, if you want or need a free option, don't even start with OptinMonster. It is a beautiful program though, so I'm sorry to have to give that advice.

I have been using OptinMonster for a little over a month. First, the service has worked. It has almost tripled my email opt-ins. It's easy to use and customize to how you want it to look. Simply put, it works. HOWEVER, I've had major issues with the billing. They do nickel and dime you for every little feature. Which is annoying, but a common feature these days in companies. But my big issues are with them charging me a different amount then what was agreed too. When I upgraded my account the total was listed as $146.64 after some promos they were running. I clicked agree to complete the checkout. Later I went to my billing history to see they instead had charged me $225.60... Substantially more than what I agreed to. I thought it might be a one off mistake. I contacted them and within a day or two it was corrected. About a month later I need to add some more page views (one of those nickel and dining gimmicks). It was listed as $29 a month that would be charge monthly until cancelled. I clicked agree. I went over to my billing and say that I was charged $989. WHAT?! That's not even close to what we agreed too. I'm not sure how a company can get away with these kinds of egregious practices. I would avoid this service. Or if you decide to go with it be VERY careful that they charge you the correct amount.