Reply from OptionsAlgo AINov 8, 2024
Hi Gigi,
I need to address your statements, which are entirely false. You have repeatedly threatened our company with false reviews and narratives in an apparent attempt to extort money. Let me break down the facts:
Refund Claim for ‘Capital Accounting’ Service
The refund you are requesting pertains to the 'Capital Accounting' service. However, you're not eligible for a refund since we had already initiated the service. You mentioned that we contacted you while you were sleeping, but before onboarding, you were contacted in the morning by our sales representative. Once the service began, our in-house trader reached out at a different time. It's common sense that two individuals might have different work schedules.
False Claim About Conditional Refund
You stated we wouldn’t refund you unless you removed your review. Firstly, the 'Capital Accounting' service is non-refundable due to the nature of the work, which is standard in the service-based industry. Despite this, we showed empathy and made an exception in your case because you said you were a struggling single mother of three.
This exception was communicated to you over the weekend, outside of our regular business hours. We informed you that your refund would be issued on Monday, the next business day. Yet, you posted a misleading review claiming we refused to refund you on Sunday. That claim was false. Afterward, we clarified that since we agreed to issue a refund, your review would need to be updated or removed, as it would no longer be truthful.
Failure to Provide Payment Information
We also asked for accurate payment information to process your refund, but you refused to cooperate, stating, “I’m not your slave.” This unnecessary hostility further complicated the situation.
We’ve now prepared a legal notice in response to your actions. Your repeated attempts to use false narratives to harm a company's reputation and extort money are unacceptable, and we will pursue this matter legally if necessary.
