Reply from OrchidRomanceOct 28, 2022
Dear Joe,
We have never scammed anyone, and we review every complaint individually. From our side, we do not tolerate scam. In case the investigation results confirm the violation of the rules, such members will be banned on the site.
We check validated members' profiles carefully. Firstly, in order to register, every member takes a short video of herself / himself holding the ID, stating the current date, and confirming his/her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to his/her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Lastly, we verify if the personal documents member attaches are valid.
If any profile does not meet the requirements of the check-up at any of the abovementioned stages, it gets deactivated.
From our side, we have done everything to make the platform safe. We have established the process of the users' verification. If someone doesn't seem real to you or behaves suspiciously as you might think, you can always share this with our 24/7 Customer Support. We will immediately review any situation that happened.
We’re here for you anytime.
Please feel free to contact us via [email protected] in case of any questions.
Kind Regards,
OrchidRomance Customer Support