OrnexisReviews of ornexis.com

Reply from OrnexisMay 25, 2026

Dear Susan, Thank you so much for sharing your experience and for your patience throughout the process. We are sorry to hear that your first item broke after initial use — that is certainly not the experience we want for our customers. We are pleased that our team was able to arrange a replacement for you, and we hope it arrives in perfect working order and serves you well for a long time to come. Should you have any questions or concerns once you start using it, please do not hesitate to reach out to us at [email protected]. We are always happy to help. Kind regards, Glenda

Reply from OrnexisMay 24, 2026

Dear Susie, Thank you for taking the time to share your experience, and we are truly sorry to hear that you have been left feeling this way. We understand how frustrating it can be when the returns process feels unclear or difficult, and we sincerely apologise if our communication has not met your expectations. We always aim to resolve matters fairly and promptly for our customers. We would very much like the opportunity to make this right for you. Please reach out to us directly at [email protected] and we will do our best to find a satisfactory resolution as quickly as possible. Kind regards, Glenda

Reply from OrnexisMay 24, 2026

Dear Jessie, Thank you for reaching out and for your question. We understand how confusing tracking updates can appear, especially when a package seems to route through unexpected locations. While Ornexis is a US-based company, some of our products are shipped directly from our fulfilment partners, which can result in international routing before arriving domestically. This is entirely normal and does not affect the quality or authenticity of your order. If you have any further concerns about your shipment or would like more details, please do not hesitate to contact us at [email protected] and we will be happy to assist. Kind regards, Glenda

Reply from OrnexisMay 21, 2026

Dear Judy, Thank you so much for your 5-star review — we love hearing that! That sensation of feeling the electricity is the EMS technology at work, gently stimulating your muscles and encouraging healthy circulation. It is a great sign that the device is working effectively for you. We hope you continue to enjoy your sessions and notice more and more benefit over time. If you ever have any questions, please do not hesitate to reach out to us at [email protected]. Kind regards, Glenda

Reply from OrnexisMay 19, 2026

Dear Threcia, Thank you for taking the time to leave us your honest feedback — we genuinely appreciate it. We are pleased to hear that the EMS Foot Massager is delivering good power and doing what it promises. Your comments about the materials and the need to recharge frequently are noted, and we will pass this feedback along to our product team as we are always looking for ways to improve. We are truly sorry to hear about the poor experience you had with customer service on a previous occasion. That is not the standard we hold ourselves to, and we understand how frustrating that must have been. We would love the opportunity to make things right and show you the level of care our customers deserve. If there is anything we can assist you with, please do not hesitate to reach out to us at [email protected] — we are here to help. Kind regards, Glenda

Reply from OrnexisMay 19, 2026

Dear Tim, Thank you so much for your review — we are really pleased to hear that you are satisfied with the EMS foot pad! You make a great point about the EMS gel — it really does make a significant difference in conductivity and the overall effectiveness of the session. We are glad you discovered that and that it is now working well for you. Your feedback about wishing the session ran a little longer is noted and appreciated. We will pass this along to our product team. In the meantime, you are always welcome to run consecutive sessions if you feel you need a longer treatment. Thank you again for taking the time to share your experience with us. If you ever have any questions or need assistance, please do not hesitate to reach out at [email protected]. Kind regards, Glenda

Reply from OrnexisMay 18, 2026

Dear Customer, Thank you for taking the time to share your experience with us, and we are glad to hear your order arrived promptly. We are very sorry to hear that your pad seems to be causing discomfort and behaving differently from your husband's. The uneven sensation you are describing — where one side feels much stronger than the other — is not something that should happen with a properly functioning unit, and we completely understand your concern. Everyone's sensitivity to EMS stimulation is different, and some people are indeed significantly more sensitive than others, which can make even the lowest setting feel intense. However, the muscle spasms and cramping you are experiencing are a sign that the intensity may be too high for your body, even at level 1. We would never want you to use a product that causes you pain. We would love to help resolve this for you. Please reach out to us directly at [email protected] with your order details, and our team will look into whether your unit may be defective and arrange a suitable solution for you. Thank you again for your honest feedback — it truly helps us improve. Kind regards, Glenda

Reply from OrnexisMay 17, 2026

Dear Kerry, Thank you so much for your wonderful review and for being such a loyal customer — having two sets, one for home and one for travel, is the perfect way to stay consistent with your routine! We are thrilled to hear that you have noticed a distinct decrease in ankle swelling when using the EMS Plate regularly. Consistency really is the key, and it sounds like you already know that! We hope it continues to support you with your ankle oedema and swollen leg. We truly appreciate your kind words about our follow-up and delivery communication. Your suggestion about fragile labelling on the packaging is excellent feedback, and we will certainly pass this along to our team. We are sorry to hear the box arrived crushed and will do our best to improve on that. Thank you again for your continued support and encouragement — it means the world to us. Keep it up yourself! Kind regards, Glenda