OrnexisReviews of ornexis.com

Reply from OrnexisMay 1, 2026

Dear RG, Thank you so much for your kind words! We are delighted to hear that you found us easy to deal with and that all your questions were answered — that is exactly the experience we aim to provide every customer. We hope the product continues to serve you well. Please do not hesitate to reach out to us at [email protected] any time you need us. Kind regards, Glenda

Reply from OrnexisApr 29, 2026

Dear Dawn, Thank you for taking the time to share your experience, and I am truly sorry to hear about what happened. Receiving a shock is absolutely not the experience we want for any of our customers, and I completely understand your frustration — especially after following the instructions carefully and then being offered alternatives rather than the refund you requested. I want to assure you that your concerns are taken seriously. Please reach out to us directly at [email protected] with your order details, and we will make sure your refund request is handled properly and promptly. You should not have to keep going back and forth for something this straightforward. Again, I sincerely apologise for the experience you have had, and we will do our best to make this right for you. Kind regards, Glenda

Reply from OrnexisApr 28, 2026

Dear John, Thank you so much for your thoughtful feedback — we really appreciate you taking the time to share this. You raise some excellent points, and we completely understand the frustration of having to search for answers that should be right there in front of you. To help with your specific questions: **Best modes:** For general circulation and swelling, we recommend starting on a lower intensity (2–3) and working up gradually. For foot neuropathy, a gentle, consistent session of 20–30 minutes daily tends to work best — avoid very high intensities initially as the nerves can be more sensitive. **Leaving the unit on the mat:** It is perfectly fine to leave the unit connected to the mat when not in use. You only need to detach it when charging. To extend the life of the connecting buttons, simply press them in gently rather than pulling at an angle. **Charging:** Connect the charging cable directly to the controller unit — no need to remove it from the mat for this. We are actively working on improving our instruction materials, and feedback like yours is exactly what helps us do that. If you ever have more questions, please don't hesitate to reach out to us at [email protected] — we are always happy to help. Kind regards, Glenda

Reply from OrnexisApr 27, 2026

Dear Diane, Thank you so much for taking the time to share your honest feedback — we truly appreciate it. We completely understand the surprise when opening the package! The mat is indeed designed to be flexible and foldable, which allows it to conform naturally to the shape of your feet and maximise contact with the acupressure points. We know this can feel different from what is shown in some images, and we are sorry if that expectation wasn't set more clearly. That said, we are glad to hear it works well for you! If you ever have any questions about getting the most out of it, please don't hesitate to reach out to us at [email protected] — we are always happy to help. Kind regards, Glenda

Reply from OrnexisApr 27, 2026

Dear James, Thank you so much for your kind review — we are really pleased to hear the item is working well for you! We completely take on board your feedback about the print size on the instructions. You are certainly not the first to mention this, and it is something we are actively looking at improving. In the meantime, if you ever need any guidance or have questions about getting the most out of your device, please don't hesitate to contact us at [email protected] — we are always happy to help. Thank you again for taking the time to share your thoughts! Kind regards, Glenda

Reply from OrnexisApr 26, 2026

Dear David, Thank you so much for sharing this — what a lovely result! Relaxed legs and better sleep after use is exactly what the Ornexis EMS mat is designed to do, and we are so pleased to hear it is already making a positive difference for you. That combination of improved circulation and muscle relaxation really does have a wonderful knock-on effect on sleep quality. Please do keep us updated on your progress, and if you ever have any questions or need guidance along the way, don't hesitate to reach out at [email protected]. Wishing you continued improvement! Kind regards, Glenda

Reply from OrnexisApr 24, 2026

Dear Rosemary, Thank you so much for sharing this — it truly made our day! Already seeing a difference after just one week is wonderful news, and we are so thrilled the product is working for you. That is exactly what we hoped for, and it means the world to us to hear it. Please do keep us updated on your progress — we would love to hear how things continue to improve. And if you ever have any questions or need any guidance along the way, don't hesitate to reach out at [email protected]. Wishing you all the very best! Kind regards, Glenda

Reply from OrnexisApr 24, 2026

Dear Jules, Thank you for taking the time to share your experience, and we are truly sorry to hear that the device has not been working as expected. This is absolutely not the experience we want for any of our customers, and we completely understand your frustration. Please do not worry — we will make this right for you. We kindly ask you to reach out to us directly at [email protected] with your order details, and our team will assist you with a return and full resolution as a priority. We are sorry again for the inconvenience caused, and we look forward to hearing from you. Kind regards, Glenda