Otter.aiReviews of otter.ai

Perfect Conversation recorder. The AI software not only captured my conversation but also recorded every single detail. And to top it , Otter allows you to share notes with individual or on team levels. That's pretty awesome.

Otter is a really straightforward site, and this made uploading my audio files and receiving my transcription very easy. I had to listen to 3x30min podcast episodes for an assignment and Otter.ai significantly cut down my planning, drafting and writing time. Have already recommended to friends and family. This review was submitted as part of a promotion from Otter.ai.

This app is very sneaky. It is designed to stole your data. It was installed into my computer without my intention, right after a meeting and spread through someone's email showing the recored of the meeting. It is without sender's intention nor notice either. After that it goes to all my meetings and send record to all my meeting attendees. I spent lots lot time still can't figure out how to delete it. It is terrible. It is by default going to all your meetings and stole all your conversation, data, image and video... If you don't want these terrible experience and don't want to lose your data. don't touch it. Finally I tried to delete it by log in their website. but still don't know if it is successful. Awful thief!!!!

I'm giving otter.ai five stars because they are generous and very effective but I'll add a caveat because my main usage may be unusual. First of all, there are several pricing levels and one of them is free. I first came across otter.ai when I was looking for software to transcribe some (science) radio programs in order to create an index. It was effective at it but I found it could do something more, if it has a big enough sample it will recognise speakers from one audio file to another and so it can be used to diarise conversations. This is precisely what I wanted for an academic project to gather statistics on a radio soap. Otter.ai made me a cyber-monday offer so I bought a years subscription at the next level up (Pro) and renewed it after it expired. I've been very pleased with their service and was able to downgrade to the pro-lite level when my project finished. As I said, my usage is unusual and I'm more interested in the identification of the speakers than I am interested in the content. Here is a summary of the good and bad features. Good - training the software to recognise speakers was very easy and it doesn't need need large samples. - it's surprisingly accurate at transcribing speech and recognising speakers - new speakers are recognised as new and given a number until you add a name - when I down-graded to Pro, the software retained memory of the training by speaker - there is a good search facility and it can be restricted by speaker but not by file-name - files can be organised by folder - the software is improving all the time and will produce excellent summaries of a transcript (but always check, I have instances of complete misunderstanding) - the software integrates well with drop-box Not Good - it is surprisingly good at transcription and speaker-recognition but it's not up to human standard and don't expect it to be as good as subtitles on live TV either, that is trained on a single speaker who repeats the actual speaker. In particular, it doesn't always get the boundaries between speakers correct and can't cope with a conversation of small phrases - There is a facility to rematch speakers but you have to open the transcript to do it. It would be useful to do it as a batch at the level of listing of files. - It's quite hard to manage names and speakers. You can't delete names and if you have two spellings of the same speaker you can't merge them. - When I subscribed to Pro level some batch-level processing was available (eg download all files in a folder) but this was moved to Business level during my subscription. Everything is done interactively at pro level. - A better upload mechanism would be useful. My upload facility is a little flaky and if otter encounters an error it will start again a few times and then give up. It would be better if it could break the file into parts and just re-upload the part when an error is encountered. - The search facility is quite good but could be improved. It does not allow for searching by folder and it does not recognise file-names so there is no search by date. - I wish there were a way of separating my account into projects so that, for example, I wasn't offered a name from a soap opera when I was tagging material from a science programme Business Mode - I experimented with business mode by signing up for a free 2-week trial. The allowed period is quite good, 6000 hours, and it would have allowed me to transcribe a sixth of my material. If an offer similar to the cyber-monday offer repeats I may take it up but it is too expensive at the moment. Business mode allows some batch-processing but not as much as I would like. In particular, it doesn't allow batch submission for rematching speakers or of making synopses.

The Otter.ai business plan was very useful for me to record and transcribe interviews. I was initially drawn to the platform's security and affordability. The transcriptions were pretty accurate, and the search function, AI chat feature, and export capabilities were helpful. I highly recommend!

I’ve subscribed to otter.ai for quite a few years and, up until recently, it’s been an ok experience. It misses a lot of words, but I can usually figure out what they are. However, something happened with my subscription renewal this year, and even though I signed up for the premium plan, I keep getting a message that I’m about to use up my quota of transcript imports. With the program I signed up, for I should have plenty of transcripts left. I have contacted customer service numerous times about this. At first someone tried to help me but just couldn’t seem to figure out what was going on. Now they completely ignore every email I send. So basically I’ve paid for something I’m not going to be able to use soon because I only have one transcript according to them. Really bad customer service! I’m going to try to get a refund and find another company that pays attention to their customers.

Searchable Transcript allowed me to find what I was looking for in my coaching session. Great interface. Excited to use it more

Otter is very helpful for recording meeting minutes and keeping up with the vigorous conversations during work sessions.