Otter.aiReviews of otter.ai

From the first time I used Otter, it was clear that this was a gamechanger for my work. I meet with so many people and have to organize thoughts and checklists each day. Otter has simplified that and is saving me hours each week!

the customer service sucks !! they do not have a phone number to contact them and had canceled my account but they still debited subscriptions and there is no way I cant get assistance !!! its pathetic !!

Simply never worked. Appears to be user friendly but confusing once you hit record. Totally worthless.

Great experience with Otter. It's working pretty well with us for recording all face to face and online meetings. it does require a bit of editing, but the time save has been great even including the editing time. Not had a need to reach out to their customer service team yet, so I cant pass comment on that.

I've been an Otter customer for 5 years, and they've been deliberately making the product worse to force people into higher packages. It used to take me just a keystroke or two to delete a file, they literally changed the interface so it takes a bunch of keystrokes to delete each file ... unless you upgrade to a higher level package where deleting files is easy. The Pro package offers 1200 minutes, but only 10 imports of max 90 minutes each, so they basically don't let you use what you bought. And this thing with restricting imports didn't used to be an issue with the package before, it's like they keep reducing functionality to force you to switch. The editing function, which didn't work well before, has been made even more difficult to use. I gave them a pass on these things in the early days when it was new, but not after 5 years, when they invested money to degrade the program instead of upgrading it. Once you're on this, it's hard to get off, because files have to be downloaded one at a time, and they've made it so it takes many clicks to do that too. And they intrusively jump onto your Zoom meetings without your permission - it's been super-creepy. I went from loving this program to feeling so bothered by it that I wanted to write this review. I just wouldn't recommend the program at all anymore. I don't see a competitor at the moment to replace this yet, but I'll jump as soon as I do

the platform is buggy and doesnt work, they pricing structure is a joke and when you cancel, they still charge you and don't respond to emails. absolute scam.

Otter.ai is not worth the high price. 1. It has trouble transcribing non american accents. 2. It doesn't do a good job distinguishing between different speakers. 3. The automatic summary chapters don't actually work at all. 4. It only transcribes audio (you can upload videos but only transcribes and only gives a chance to download audio) if you want to capture the video segment, it's not possible. 5. Customer service is mediocre and requires much back and forth to answer simple issues.

Otter's transcription is quite good but the customer service is among the worst I've encountered. If you have any problem at all, it might take their tech support weeks to resolve it. I recorded an interview for a deadline article; the recording began to stall during the interview. It appeared to transcribe fairly well but the man was soft spoken so I needed to listen. It skipped and stuttered so badly I couldn't make sense of it. Instead of helping, Otter tech support deleted the recording and the transcript then made promises to restore it. They suggested I re-interview my subject. Then silence. Nothing. No new transcript, not even the bad recording to try to go off of. Just crickets despite my pleas to give me at least the bad transcription. So I ate my pride and told my high-profile subject I needed to conduct my interview all over again. The upshot: No one should have to pay for a subscription and then do this, but make a backup recording for your important conversations or you might find yourself screwed by Otter.ai. Or, find another service with better customer support.