Average
Based on 175 reviews
Output3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are OutputOutput develops innovative software for musicians, composers, producers and sound designers across all genres. Our focus is simple – groundbreaking concepts, new sounds, new sources of inspiration. Founded by producer and composer Gregg Lehrman, Output is one of the only music companies built by musicians for musicians. Our mission is rooted in our DNA as music makers—to inspire creativity through cutting-edge technology.Get Creating
Output (output.com) has 175 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
175 approved reviews, newest moderated first
Stefan B.
There is really nothing I can critisize. I love Arcade as well as the FX and instruments. I often share feedback with them and they were always super helpful!
Reply from OutputDec 14, 2022
Thank you! Happy holidays!
Nashawin J.
This company has created useful tools that can assist Musicians/ Producers/ artists in such a phenomenal way!!! Customer service, at least my experience with them, was EXCELLENT!!! I would only suggest that there be more incentives in place for long time subscribers, such as a Loyalty Program that Acknowledges and Rewards multiple purchases and/or long time subscribers to the Arcade product!!!
Reply from OutputDec 14, 2022
Thank you for your feedback and I will definitely take it to leadership. Happy Holidays!
Chris
I haven't been able to review the product but am looking forward to the opportunity. My only complaint pertains to shipping considering their website says 6-8 weeks for production and delivery. I wasn't notified of any production delays until about the time or shortly after I was supposed to receive the product. This would have been nice to know prior to ordering, although I still would have purchased said item. It just seems a little deceitful considering I'm sure they knew of these issues prior to me ordering
Reply from OutputNov 2, 2022
Hello Chris, We totally hear you and I can assure you this was not our intention. The supply chain issues around the wood that we use and the stain took us by surprise unfortunately which caused major delays for all our orders. Good news is that we are back in production and hope to have your desk shipped out to you in the coming weeks. Please feel free to reach out to [email protected] for a more accurate ETA. Thanks!
Tpr
I ordered a desk which due to force majeure (war in Ukraine) could not be delivered within anticipated timelines. Output kept me updated of the issue, offered alternatives and even some free software to compensate for the delays, always in a very friendly, open and transparent manner. Unfortunately I could not wait much longer as needed a desk to work. I explained this to Output and instead of over-promising on dates which they would not be able to deliver, they openly admitted that they could not commit to a date, offering a full refund if that was my preference. The refund was received rapidly, in full and without any sort of issue. To me, not having been able to get their product, this is the epitome of a best in class service that drives satisfaction and loyalty to a company which I will be certainly considering my first best in future occasions. I am convinced that this is a company that delivers on its promises and that is priceless. Thank you Tim and Dijanne, with employees like you I am sure Output and Eusonic will do great.
Reply from OutputOct 21, 2022
Thank you!
Quincy J.
I don't know who what or why I never subscribed to you guys and I got charged I would like to cancel but idk how I'm really mad cause now I'm negative in my account without knowing anything
Reply from OutputOct 21, 2022
Hello! We would be happy to find your account and refund your subscription charge for you. Please email us at [email protected]. Thank you!
Daniel S.
Fantastic company. When I had concerns about a couple different things they were so attentive and friendly. They actually seem to care about their customers. Pretty rare these days.
Reply from OutputSep 23, 2022
Hello and thank you so much for the kind review. I will make sure to share it with the team. Have a great weekend!
THOMAS G. V.
Please someone should explain this .. I did a 1yr subscription on July 17,2022 And was told it ends at August 24, 2022 They deducted $90 From my account What’s going on I don’t understand
Reply from OutputSep 9, 2022
Hello Thomas. I'm sorry you are having a billing/subscription issue. We would be more than happy to help you if you can please send us an email at [email protected] someone will get right back to you. Hope to hear from you soon.
Stephen E.
I ordered the stands through their eusonic distributor. The shafts and legs were all affected by rust. I contacted support and they replaced all the affected parts. The replacement parts came with rust affecting all of the legs. This isn’t acceptable when buying new highly priced products.
Reply from OutputAug 11, 2022
Hello Stephen, We are terribly sorry and completely understand your frustration and I can assure you that we are looking into the matter. We have never had rust issues in the past so we are as shocked as you. Our Support team will work with you until we make it right.
