Excellent
Based on 196 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Find a large selection of all the top brands of oxygen concentrators. Portable and home units. Available as new, used and refurbished models.
OxygenPlus Medical (oxygenplusmedical.com) has 196 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
196 approved reviews, newest moderated first
Lawrence H.
Unit works very well for one cannula. I would like to see a little more pressure from oxygen outlet, enough to run 2 cannulas.
Reply from OxygenPlus MedicalFeb 5, 2020
Thank you for the review! Had we known you wanted a machine with more pressure, we might have recommended a 5LPM unit like the DeVilbiss 525 with 9PSI output pressure or possibly a high flow machine like the Airsep Intensity Dual Flow that features two flow meters, 8LPM and 22PSI!
Ronald K.
Machine arrived on time. Love how quiet it is. It is used by my wife. Works great.
Reply from OxygenPlus MedicalJan 11, 2020
Thank you for the review...we are glad you like it!
Richard B.
Placed order on 12/18. rcvd ack. on 12/19 rcvd message stating due holiday schedule NO. shipments until after 1/6 due closure. Tben got msg stating Fedex issued pckup order on 12/18 for pickup on 12/27 for est delivery on 12/30. Fedex had no record of pickup until I caled on 12/30 afternoon & foud closed until 1/6. Left uncomplimentary mesage about "service". Two hoirs later Fedex said just picked up machine est del 1/2. Arrived!!! Well packaged. Clean. Works. Lousy customer interface (auto computer input???)
Reply from OxygenPlus MedicalJan 11, 2020
Hello sir, and we are sorry to see this review. We wish you would have contacted us so we could explain the situation. Our website, and all subsequent follow up emails to our customers made it pretty clear that any orders placed during this time would be delayed past our 3-5 day lead time, since FedEx shipping delays were a big problem this year, and also because we would be closed for the holidays. We did not hold any punches there, and I am sorry you never saw any of those notices. With that being said, we did not want our customers to wait too long for their orders, and we actually came in during our vacation to process some orders, yours included. For a package to be received 4 days before it was even supposed to ship, I think would be pretty good customer service and warrant more than a 2 star review. In the end, we are happy that you got your machine, and seem happy with it.
Ken J.
Process was simple.
Reply from OxygenPlus MedicalDec 28, 2019
Thank you for the review!
Richard W.
Good unit. Great price.
Reply from OxygenPlus MedicalJan 11, 2020
Thank you for the review!
Jay B.
I bought a oxygen Concentrator from them but there was no owners manual so I emailed them they said look in your junk mail I did no owners manual so I emailed them again an this time I didn't get a answer.I am pretty mush dissatisfied with there customer service.
Reply from OxygenPlus MedicalDec 28, 2019
Yes sir, what we said is true. We always email an owners manual to each customer once their order has shipped. If you did not receive it, it is very likely it was put in your spam folder which is why it was recommended that you look there for it. Since we replied to an email from you, we also attached your owners manual to that email as well....did you get it? When in doubt, we also have a link on the bottom of our webpage called "Owners Manuals" where you can find ALL manuals for every product we offer, and please note that each and every product page on our website has a link at the very top of the product description with a link directly to the owners manual for that specific product :) Sorry to hear you are unhappy with our customer service, but we truly try to make our websites as easy and informative to use as possible.
Gary C.
I can't rate because I did not receive my oxygen 8 liter in the mail.
Reply from OxygenPlus MedicalDec 28, 2019
Hello sir, and we understand your statement! As discussed on the phone, your order was sent from our shop quicker than anticipated. What we did not anticipate was your package being held in the Jacksonville, FL terminal for a whole week before it was delivered on Christmas Day! That terminal was seriously backed up due to the holiday rush, and we apologize for the delay. The fact that they delivered it on Christmas Day speaks to just how backed up they were! Happy New Year!
bruce H.
order came on time