Reply from Oyo SkincareNov 8, 2022
Hi Joanna, thank you so much for sharing in such details your feedback about our products and services. 🙌
Firstly, I'm sincerely sorry for the bad experience you had with us, including the poor service you received from us. Indeed, this was not indicative of the values that Oyo advocates and as the co-founder of Oyo, I would like to personally apologise for the service you received, which was clearly not sisterhood friendly, and compassionate as we claim to be!
Please know that we take these kind of feedbacks very seriously, your message did not fall on deaf ears and we will definitely use it to improve our service and make sure this doesn't happen again with any of our lovely customers.
As for the products, I am sorry to hear you haven't noticed any results on your skin. Though our products do provide real results for the majority of our customers, we understand that sometimes, things just don’t work out. Every skin is different and results may vary depending on your skin type and other factors that are beyond the scope of our products, which is why we offer a 30-day guarantee.
Sorry if we made you feel like you didn't deserve a refund, because you surely did, even 2 days past the guarantee. And I'm happy to hear that you had you rmoney back afterall, we would never dare to charge our customers if they are not happy with our products or services.
It was our mistake to not make the guarantee terms visible enough on our website, which is why we updated it accordingly, and is now visible to anyone who is interested to know more about our terms, right on the footer of our page 😊
Sincerely, Lisa