Randy F.
slow and very expensive and won't work…
slow and very expensive and won't work with you on details

Excellent
Based on 572 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We know that our customers depend on us to provide equipment and support that is vital to the success of their mission critical operations. For this reason, we are dedicated to serving them with the very best products and service. We measure our success by the feedback our customers provide rather than by our profits. Although our customers tell us we already provide the best products, warranty, and service, we are constantly trying to do better. But don’t take it from us, please read what our customers say.
Pack Mule (packmule.com) has 572 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
Showing 4 reviews with 1 star · Clear filters
Randy F.
slow and very expensive and won't work with you on details
Shannon C.
Clicked on a picture on Bing of an animal crate on wheels (that's what i was interested in) and somehow got here. If this is the right place? I want more info on that; not this bait and switch you have going on. Way to lose a sale!
Dan
Filled out the request form twice, can't get a human to answer the phone and left messages. Simple question looking for a dealer in Massachusetts. Would like pricing on new Pack Mule and carts. Shouldn't be this hard.
Jessica A.
I was glad to be able to get parts however the fact that a ignition switch or start switch /on off key switch should be priced so high and then not have a key or nut to hold it in ? but you want 23 dollars more for just key and nut and your horn button can be purchased any where else for 1.50 Its a shame you build a very good product but your parts are out of line just saying
Reply from Pack MuleFeb 26, 2020
We're so sorry your experience was less than stellar. Pack Mule takes great efforts to provide the best products and services and hope our efforts to remedy this situation as quickly as possible were sufficient. With your assistance, we were able to isolate the issue and correct it for future orders. Thanks for your help in resolving this. If you need anything else, please do not hesitate to contact us directly.