Excellent
Based on 661 reviews
Pack Up + Go4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.
Pack Up + Go (packupgo.com) has 661 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
661 approved reviews, newest moderated first
Paola
Fantastic outfit. The trip was well thought out and planned for our enjoyment.
Reply from Pack Up + GoMar 6, 2026
Thank you so much for your kind words! It's so amazing to see our travelers having such a great time on their trips with us! Our planners do a great job at personalizing each trip to make it individualized to the traveler's interests using their survey responses, so each trip is unique + personalized to you! Where should we send you next? :)
Rebecca
Pack Up+ Go planned the perfect solo getaway for me! I was so excited when I opened my packet that morning to discover they were sending me to Santa Barbara, a town I’d always wanted to visit! I chose “outdoor road trip” & all the activities they planned for me were right up my alley (zip lining, sunset kayak tour, SB Botanic Garden). They also made dinner reservations for me at top-notch restaurants (I’m a foodie). Their list of things to see & do was so extensive (I love choices!) I only got to do a few of them, but plan on going back to do more (using Pack Up + Go again, of course). The room they got for me had the most amazing view of the ocean & Channel Islands. After posting to my social media how wonderful my getaway was, many friends said they’re interested in trying it, too. Such a fun, exciting thing to do! Throughout my trip I had a few questions, and Pack Up + Go always responded very quickly, which I really appreciated!
Reply from Pack Up + GoMar 5, 2026
We love our solo travelers! A great solo trip is just with the doctor ordered! Traveling should never be stressful + having our trip planners take care of all the details means you have more time to focus on yourself + making the most of your vacation with yourself! Take the decision paralysis out of vacationing by letting us plan your trip for you. We're so glad you had an amazing time + we can't wait to send you somewhere new next time!
MacKenzie
Loved this surprise trip to Denver! Made a lot of memories and explored a new place we’ve never been before. Had new food experiences. Saw many parts of the city. So fun!
Reply from Pack Up + GoMar 5, 2026
Isn't Denver just the best city?! It has something for everyone! We couldn't be happier you enjoyed your trip with us! It truly sounds like your planner hit the nail on the head with your activities + restaurants. Making memories was never so simple right?! We can't wait for your to travel with us again! Maybe next time East Coast? :)
Bonnie
The customer service was top-notch, and the materials were charming. The itinerary was super well-organized and fit the preferences we expressed. There was an activity booked each day and a dinner reservation each evening. Unfortunately, the restaurants that were booked were kind of disappointing food-wise, and pretty pricey. We ended up not even going to the last one because the first three had been busts. Overall not sorry we tried it, but the whole experience wasn't a good value for the money. We'll just let ChatGPT plan it next time.
Reply from Pack Up + GoFeb 28, 2026
Hi Bonnie! We appreciate that you felt our customer service was great + that we met your preferences. We are sorry to hear that you did not enjoy the restaurant reservations! We take a lot of pride in having real people plan a one-of-a-kind Trip for all of our travelers, so it is unfortunate that aspect did not hit the mark for you. We hope that you'll reconsider giving us an opportunity to plan another Trip for you in the future.
Gordon
The trip was great and we plan to go back to Fredericksburg Texas and we plan to do another adventure trip. The only thing I felt missing was an instruction sheet for the airstream we stayed in at Das Peach Haus. We figured it out but it would have been nice to have instructions on the heating and cooling, TV and radio use etc. All and all it was a great trip
Reply from Pack Up + GoMar 5, 2026
Isn't it so amazing to have someone else do all the planning for you?! So you can focus on the important things! Making memories + soaking up every second of your vacation! We're so happy you had a great time on your trip. If you ever need anything during your trip, always feel free to reach out to our 24/7 customer service team! They can definitely help with anything you might need, especially as important as air conditioning in Texas! :)
Roy
This was our first experience with Pack Up + Go and we would certainly recommend it to others, especially for those people looking for an adventure. The materials we received were clear and comprehensive. All tickets were correct and the activities were a good mix to have over our 3-day trip to San Francisco. We had fun doing this!
Reply from Pack Up + GoMar 5, 2026
We love to hear it! Depending on your survey responses, our trip planners like to leave a little space in travelers itinerary for relaxation amid all the excitement + it sounds like your trip was the perfect blend of activities + relaxation time! Time to unwind + really set take in the vacation before setting off on another activity! It so lovely to hear that you liked our marketing materials as well! Aren't they so cute! We always want to make sure that our travelers have all the information they need to navigate their destination like a local. It never hurts to make the information look cute as well!
Rosanna
It was a great experience. Wonderful accomodations, great restaurants, fun experiences.
Reply from Pack Up + GoMar 5, 2026
10/10! We love to hear it! Are trip planners do their best to make sure your expectations are met, utilizing your survey responses to make sure your itinerary is tailored specifically to your specific likes! It sounds like she hit the ball out of the park with your trip! :)
Dale L.
We had a good time in Savannah, but I have to be honest: We were not thrilled to be sent to a city that we've been to so many times that we stopped going there. This was our third PU&G trip, but our first road trip. It made us realize that while the suspense was fun we are more than equipped to plan a trip within a six-hour drive ourselves. No offense to PU&G at all — their planning was as usual fun and interesting — it's just that we're really experienced travelers. [Remember, you pestered me with emails to write this review. ;) ] I will say that the Husk Old-Fashioned at the restaurant Husk was phenomenal!
Reply from Pack Up + GoFeb 24, 2026
Thank you so much for sharing your feedback with us! We took a look at your pre-trip survey and didn't see Savannah on it as a recent or frequent visit, so that's why it was a contender for this trip! We're glad you still had a good time on your trip + appreciate your continued support!
