Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Pack Up + Go
We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.
Pack Up + Go (packupgo.com) has 661 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Pack Up + Go planned our surprise trip to a “T” and the anticipation of waiting for the clues were even more exciting. We ate at some fantastic restaurants they reserved for us, walked many miles around Chicago and even meet another couple who uses Pack Up + Go often! All in all it was blast and will be doing this again!
Reply from Pack Up + GoMay 6, 2025
The anticipation of the surprise is such a fun part of the whole package! We're so happy you had a great trip with us + we are truly looking forward to planning another for you in the future!
LY
Lynne
The customer service was excellent
The customer service was excellent. Very well planned and our girls trip exceeded every expectation!
Reply from Pack Up + GoApr 16, 2025
We're so happy to hear that your girls trip exceeded expectations and that the planning and customer service made everything that much better. It was such a pleasure to help create those memories for you all + we can’t wait to help you plan your next adventure.
WP
Wendy P.
Killington VT
Stops and accommodations were great! Staff at Base Camp especially Ryan were so kind and Ryan was super informative and fun.
Reply from Pack Up + GoApr 15, 2025
We're SO happy to hear you loved your trip, accommodations, and pit stop! We can't wait to plan another getaway for you soon!
SB
Suzy B.
Everything was perfect!
Everything!
The team of Pack Up and Go was the best team to work with. They planned a fabulous vacation listening to our needs the whole time. The activities and planned meals were simply perfect.
Highly recommend to anyone who wants a surprise and loves fun!
Reply from Pack Up + GoApr 14, 2025
Another review from you ladies?! We're too lucky! Your family was such a lovely group + we're so glad you all had such an amazing time! Good enough to leave multiple reviews, you guys are too sweet! It sounds like this was birthday you ladies won't forget + we couldn't be prouder to be apart of those memories! And it sounds like your trip planner really hit the nail on the head with your activities! 10/10 from all 3 sisters! Like we said before, we should turn this into an annual sister's trip! Same time...new place ;)
DA
Davidene
Five stars are not enough!
There simply are not enough words! We made this trip for three sisters living in different states, wanting to celebrate a milestone birthday for the youngest. Pack Up and Go took all the stress out of travel, made wonderful choices of hotel, restaurants and theater, made perfectly synched flight arrangements, and everything else we could have imagined. All we needed to do was bring our love for each other and continuous laughter, which we did so easily. We would recommend PU&G to everyone. The experience was amazing and the staff was totally responsive, accommodating and helpful when we had any questions. Five stars are not enough!
Reply from Pack Up + GoApr 14, 2025
This is such a sweet message thank you so much! We're so glad we got to be a part of lasting memories for you girls! Sometimes travelers are hesitant because they don't think we can plan a trip for family departing from different states, but when the planning is on us + out of your hands, it's really simple :) Leaving you with nothing but the fun stuff! And how fun was Moulin Rouge?! Chicago is such a wonderful city + we're happy you got to experience it all together! So... should we make this an annual sister trip? Where to next?
BE
Bethany
Yet another Pack Up & Go successful trip!
We had an amazing surprise trip to Atlanta!! One of the four of us has been on 4 PU&G trips before, but the other 3 were first timers. The airline cancelled our outbound flight but PU&G was quick to ensure we still got out that day and even extended our trip for us. (BUY the insurance!) We had fun activities, the hotel was top shelf, the Uber gift card was so helpful and the restaurant recommendations could not have been better. Can't wait to travel again.
Reply from Pack Up + GoApr 13, 2025
Thank you so much for sharing how much you loved your trip! Flight delays + cancellations have been all over the place recently, right?! I know from personal experience, sometimes I'm hesitant to add on trip assurance, however our Peace of Mind Assurance is a game changer when it comes to cancellations, activity changes, and unexpected occurrences! It covers 2x what you pay, which ends up being a lifesaver in most cases! We're so happy you had a great time in one of our favorite cities! Let's turn your 3 travelers into repeat PUG travelers :) Where to next?!
CO
Courtney
Exciting, but not quite the trip I imagined
We could not agree on a destination for spring break, and stumbled upon Pack up and Go. We filled out the questionnaire and were excited for the big trip! We set our budget pretty high, I believe the recommended was $900/person and we decided on $1,500/person. We are a family of 5, and had 3 kids ages 9-13 traveling with us. We asked to go somewhere warm, and rated ease of getting around high on our priorities. Our destination ended up being Pensacola Florida. My husband, being retired Navy wasn’t thrilled, and I was disappointed because all our vacations are beach vacations. We were hoping for something different, but maybe we didn’t point that out on the questionnaire. We appreciated the reservations to activities, the dolphin cruise while the Blue Angels practiced was a highlight for the kids. I didn’t go because I get really sea sick on small boats. My husband lived on aircraft carriers for years and now works on an Air Force base so it wasn’t all that exciting to see the jets practice. We were given an $80 uber credit, and we were shocked that the ride from the airport to the hotel was $90, unfortunately being a family of 5 we had to go with the Uber xl option which is more expensive. With it not quite being tourist season, the beach trolly was not operating. There were things we decided not to do/see because getting there would have been too expensive. We had pre booked reservation for dinner at a really nice restaurant and a $100 gift card (the gift card covered half the bill), but again we had to pay $65 in an uber just to get there and another $50 to get back to the hotel. The weather was not cooperative and it was too cold to really enjoy the beach or pools. The hotel was nice, it was a Hilton. There was no complementary breakfast so feeding 3 kiddos breakfast was an unexpected expense (the hotel was charging $15/kid and $25/adult), we did find some more affordable options within walking distance. All in all it was a nice experience, but it ended up being disappointing for all of us for one reason or another. We feel like we could have planned something much better for what we paid.
Reply from Pack Up + GoApr 11, 2025
Thank you so much for sharing your feedback with us about your Pack Up + Go trip! We tried to accommodate your request for a warmer destination which just happened to be a beach location! We do apologize that the destination choice left you with something to be desired, we were hoping the weather would have turned out a bit better in your favor as well. Thank you for the feedback on the pricing of the hotel breakfast, we can see why that would be an unexpected expense and will definitely keep note of that for future reservations. We hope to have another chance to plan a getaway for you in the future to erase any missteps of this one!
CH
Chloe
We had booked a weekend trip with Pack up and Go
We had booked a weekend trip with Pack up and Go since we had heard great reviews, overall it was an enjoyable experience but was left slightly disappointed. Me and my grandma ended up being sent to Chicago which was a fun surprise and experience. Our hotel was in the heart of the city with an amazing view but our pre planned activities and restaurants were lackluster. We only had two prepaid activities along with two dinner reservations, the restaurants were not local and we left feeling disappointed, especially since we expected at least one dinner to be paid for as well. Our two activities ended up being two tickets to the Shedd Aquarium and 360 Chicago which is a large city viewing skyscraper. While the overall trip was fun and enjoyable, we felt we did not get our moneys worth and left feeling a little dissatisfied.
Reply from Pack Up + GoApr 9, 2025
Oh no! I'm so sorry you felt disappointed with how your budget was allocated! If you'd like to discuss further, we'd be happy to send you a budget breakdown to analysis exactly how where your budget was utilized! Unfortunately, we can't always guarantee multiple activities or pre-paid dinner gift cards as a trip budget can be influenced by a number of factors, however, I'm glad to hear that you enjoyed the Aquarium + Chicago 360! Don't hesitate to reach out so we can dive into your trip :) Send us an email at [email protected]!