Excellent
Based on 661 reviews
Pack Up + Go4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.
Pack Up + Go (packupgo.com) has 661 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
661 approved reviews, newest moderated first
Abraham
It felt like our preferences were really considered in the planning of the trip and we really enjoyed the entire experience!
Reply from Pack Up + GoApr 11, 2025
We're so glad to hear you felt like your preferences were taken into consideration while planning your surprise getaway! We love our pre-trip survey + think it helps us really nail down your interests! Happy travels!
Sean
Overall very good experience. The hotel was amazing but there were not that many other activities booked. For the last day there was nothing pre-set. I think my destination was just a bit to small with not enough around. Would have liked more suggestions on activities.
Reply from Pack Up + GoMar 31, 2025
Hi Sean! We couldn't be happier that you loved your accommodation in Lewisburg! If you want to discuss more about how your budget was allocated, we'd be more than happy to send you a breakdown! A budget breakdown can help with understanding why your trip may have lacked activities and what areas your budget was focused towards! With that, our trip planners matched you with Lewisburg as they thought it aligned perfectly with your pre-trip survey preferences! They shared recommendations with your surprise envelopes for activities that also aligned with your preferences! We'll definitely be sure to keep adding to our list of recommendations in that destination :)
Angela
Pack Up & Go made our vacation stress-free and so much fun! We didn’t have to do any research or make a lot of decisions, we just got to enjoy our vacation! 10/10 recommend and would do it again!
Reply from Pack Up + GoMar 31, 2025
That's so amazing to hear! We always strive to make sure our travelers experience a stress-free vacation, leaving all the hard stuff to us so you can enjoy the trip to the max! How fun was Chicago 360?! You never realize how much you miss when you're always stressed about scheduling + logistics! We're glad you were able to really take in the scenery, especially on your river tour, and breathe out, while we handled the rest. :)
Erin
This was the best time! My friend and I had an absolute blast every minute of our trip and thoroughly enjoyed not having to plan any of it ourselves. Dinner reservations every night, a food and art deco tour, and a guided kayaking tour all made this trip to Miami extra memorable. We would definitely plan a trip with pack up and go again!
Reply from Pack Up + GoMar 29, 2025
What's not to love about Miami am I right?! We're so glad you had a blast especially on your food/art deco tour. Isn't Miami just heaven? Great food + great art all around, and the weather can't be beaten. We'll take all the credit for your amazing trip, but we can't take credit for any sunburns acquired while on your kayak tour! Thank you so much for giving into the magic of adventure + we can't wait to send you somewhere again soon!
Angelica
The customer service at Pack Up + Go was EXCEPTIONAL. If I had a question or concern I would get a response immediately from a specific person. Made everything so easy so that my mom and I were able to relax and enjoy our time.
Reply from Pack Up + GoMar 27, 2025
We're so glad to hear we were able to provide an easy relaxing trip for you + your mom! Our 24/7 traveler support team is always happy to help out with whatever you need!
Jeanne M.
Everything was done for us - hotel, flight, dinner reservations and list of things to do. All we had to do was pack! Loved that we were sent to Denver which was on our bucket list.
Reply from Pack Up + GoMar 25, 2025
We're so happy you were able to check off a bucket list destination!! Thanks for letting us plan your trip, and we hope to help you Pack Up + Go again in the future!
Kimberly
We always love using the service because they find great activities that we would never plan for ourselves!
Reply from Pack Up + GoMar 25, 2025
Aw, thank you! It means so much that you trust us to plan your getaways! We're so happy to hear you love the activities on your trips :)
Lauren
This was a best friends trip to Miami and it was perfect! Fun excursions planned for us and dinner reservations had a variety of cuisines (Cuban, Italian, American). There was a hiccup when American cancelled one flight - but Jordan was on it! The customer service was impeccable and so prompt getting it resolved and a new flight rebooked.
Reply from Pack Up + GoMar 25, 2025
We're SO happy to hear you had the best time on your trip, that you were able to enjoy all of the amazing food in Miami, and that the flight cancellation was quickly resolved! We can't wait to plan another trip for you in the future! :)
