Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Pack Up + Go
We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.
Pack Up + Go (packupgo.com) has 661 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
What an amazing trip! The agents really listened to our likes and created the most perfect vacation. We were able to be busy, but also have some downtime for just us. Thanks for a great time. We will be back. And we are telling all our friends!
Reply from Pack Up + GoDec 11, 2024
We're SO glad to hear you had the most perfect vacation!! We can't wait to plan your next getaway for you!
MA
Mary
A wonderful & seamless experience
From start to finish, the process was so easy. The folks at Pack Up + Go put me at ease whenever I went to them for questions and they planned the PERFECT surprise birthday trip for my husband. We loved that there was a halfway point so we may stop and explore another place on the way. Almost felt like a bonus. We would 100% do this again and have recommended it to so many.
Reply from Pack Up + GoDec 9, 2024
Thank you for sharing your wonderful experience! We’re so grateful you trusted us to plan your husband’s surprise birthday trip + thrilled it was perfect for you both. We can’t wait to plan your next adventure!
LZ
Laura Z.
We had the best time on our trip
We had the best time on our trip. Everything was so easy on the website and all the questions asked played an important part in the experience. Pack Up & Go is super communicative, helpful and friendly. I highly recommend having them plan your surprise destination! It all went so smoothly and we had a blast!
Reply from Pack Up + GoDec 9, 2024
Thank you for your amazing feedback! We can’t wait to help you discover another surprise destination in the future!
JE
Jessi
What an Exciting Trip!
Everything about the trip was amazing. We were able to try restaurants and experiences we would have never dreamt of. Our schedule was packed, but that’s just what we requested. My friend, twin sister, and I took this trip to celebrate all of our birthdays earlier this year, and every restaurant greeted us with birthday signs and free dessert. We had one hiccup with the Uber credit, however, when my friend emailed the company about it, she received a reply within 5 minutes with a link to apply the credit to her account right away! The customer service was insanely fast and friendly, and I could cry with how special we all felt on this trip. We recommended Pack Up + Go to everyone on our food tour, all our Uber drivers, and strangers we met at the bar one night, and will 1,000% use it again. I was skeptical with all of the positive reviews of the site and no negatives before taking the trip, but now I know why it’s all positive. :)
Reply from Pack Up + GoDec 3, 2024
Oh my goodness! What a glowing review! Thank you so much for all your kind words! We are so so glad you had a wonderful time + we couldn't be happier to have been a part of such a special memory for you guys! It means so much to us that you felt supported by our customer service team as well. We always want to make our travelers feel like they're support every step of the way so we can limit any stress + get straight to the good part. Enjoying your trip! We hope you travel with us again soon + who knows where we'll send you next time! :)
SA
Samantha
Great Time & Experience
This was my second pack up & go trip. We had great time overall but a few things that made this a 3-4 star trip vs a 5 star. Here are the Pros: great tours, things we have never done in San Francisco. A food tour in Little Italy, Couples Massage and a trip to the golden gate and Muir Woods. All amazing. Felt like our hotel was great neighborhood for safety, our hotel did upgrade us to a suite. Love that they provide a list of neighborhoods and other options for food and fun, it was helpful. San Fran is just a great city to explore together.
Con's: We had been to San Fran many times before. We are early 40's, still fun and felt like a young 20 year old planned our trip treating us as old people. "Oldest" hotel in town, "oldest" burger joint in town. We stayed at the OMNI was beautiful and accommodating it is a business hotel, we felt a bit out of place overall everyone in business suits. It is also in the Financial district which has NOTHING going on after 4pm. No bars, limited restaurant and no shopping. We asked to be in a place we could walk out and have lots to do, there is lots to do in San Fran, but everything is at least a 15-20 minute walk.
All restaurant reservations were all normal type food places you could find anywhere pizza burger and steak. We only went to the place for night 1 and cancelled all other reservations. We spent so much time researching restaurants options or neighborhoods it was a bit annoying. We are morning people. Flying west sucks.
Definitely think we might be more clear on region of country as we were a bit disappointed to go west. Overall we had a great time and focused on doing and exploring where we never had before. Would still do it again as both times were early and fun!
Reply from Pack Up + GoNov 30, 2024
Thank you for sharing your thoughtful feedback! We’re thrilled you enjoyed your experience overall, but do apologize that some aspects were lacking. Our 24/7 customer support team is always here if you'd like to discuss it further!
MI
Michele
So exciting and fun!
So exciting and fun! I booked a trip for our 20th anniversary. I used the initial weather report to make an assumption about our destination, and I wasn't happy. I contacted the service team who assured me there was a lot of thought put into the destination and plans. The best part was she didn't tell me where we were headed, but did tell me that my assumption was wrong so I was very relieved. We ended up in Atlanta, a city I never would plan a vacation to and we had a magnificent trip! Even my husband who can be very boring, had fun. They booked a gorgeous hotel with a beautiful view with so many things to do within walking distance. They booked a bike tour and all the dinner reservations. Everything was spot on. I couldn't have made better choices, even if I had spent months planning. This is my 2nd trip with Pack Up + Go and it definitely won't be my last.
Reply from Pack Up + GoNov 26, 2024
We are so glad you had a great time on your surprise anniversary trip! It's always nerve-racking not knowing the destination, but thank you for trusting us! We are really looking forward to planning more surprise getaways with you in the future! Happy Anniversary!
CO
Corey
Anniversary Trip with Pack Up + Go
We absolutely loved our experience with Pack up + Go. Colorado was beautiful. Every detail of our trip was well planned and catered to us and celebrating our anniversary!
Reply from Pack Up + GoNov 22, 2024
We're SO happy to hear you had a great anniversary celebration on your Pack Up + Go trip! Thank you for allowing us to plan this getaway for you, and we hope to help you celebrate again in the future!
KE
Kelli E.
I give our Pack up + Go trip a 10/10
I give our Pack up + Go trip a 10/10! We opened our Surprise envelope at the airport which I think made the trip even more exciting! Our destination: Scottsdale! Our flight was through Frontier, we made a packing snafu, and did not pay close enough attention to the "carry-on" bag dimensions, so unfortunately that meant we had to check 4 bags..ouch! But that was on us, lol. We chose the lowest priced trip option; so what we didn't get in flight comfort was made up for in our accommodations; at The Scottsdale Plaza and Villa's Resort! It was absolutely beautiful and had a wonderful view of the mountains. Pack Up + Go planned and reserved awesome "excursions" for us including a wine and charcuterie tasting at The Wine Collective in Old Town Scottsdale; my husband and I had a great time sitting on the patio enjoying the wine and people watching. Tickets to Odysea, a food tour through Taste It Tours; where we visited staple restaurants in Old Town (Cien Agaves, Craft 64, Cornish Pasty Co, Ruze Cake House and Gelato Cimmino; I highly recommend you do not eat before hand, there was so much food and it was all delicious! Our guide was amazing too! Our favorite excursion was definitely the E-Bike and Hike tour of Scottsdale and Camelback Mountain, Chulla trailhead. It was roughly a 3 hour tour with a very entertaining tour guide, we had never ridden E-bikes before, the weather was perfect and it was just such a great time! While in Old Town, we walked and shopped and ate; we never made the reservations made by PU+G for dinner (don't worry, we called and cancelled) but we found so many great places to eat; Loco Patron, Jo Jo's, The Drunk Munk, Fatty Daddy's..let's just say, we did not go hungry! Overall, the trip was exactly what we wanted it to be; a surprise destination somewhere we had never been, stress free and fun!
Reply from Pack Up + GoNov 21, 2024
We love how much you got to see, eat, and do on your trip to Scottsdale! We're so glad you loved the hotel + excursions we booked for you, and we hope to plan another getaway for you in the future!