Excellent
Based on 661 reviews
Pack Up + Go4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.
Pack Up + Go (packupgo.com) has 661 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
661 approved reviews, newest moderated first
Katy Gresh M.
What a wonderful vacation! Given how perfectly suited to our style all of our experiences ~ and our amazing hotel ~ were, it's hard to believe the team made it possible with responses to just a few simple questions. We were elated with everything and appreciated the thorough, easy-to-follow folder of materials as a guide. What a way to travel!
Reply from Pack Up + GoSep 2, 2026
We love hearing this! So glad it was a memorable trip! Here's to the next one!
Sherry
We used Pack Up & Go for our honeymoon and we are over the moon with the service we received! They booked us at the Perdido Beach Resort in Orange Beach, Alabama and we were treated like royalty! The Pack Up & Go team checked in with us multiple times during our stay and made reservations for several things for us… we definitely recommend letting them handle your next trip!!!
Reply from Pack Up + GoAug 31, 2026
This made our day! We couldn't have been more thrilled to be part of such a special trip, and we're so glad it was just what you wanted! We can't wait to plan another for you soon!
Kim
We love using pack up and go to celebrate our anniversary. This year was a truly wonderful trip filled with fun activities, great food, and some much needed relaxation. We can’t wait for our next trip!
Reply from Pack Up + GoAug 31, 2026
We're so happy to have planned another trip for you, and SO excited to hear that you loved it! Happy anniversary again, and we can't wait to plan another getaway for you soon!
Shelly
We had a great surprise trip and really enjoyed our stay in Seattle.
Reply from Pack Up + GoAug 29, 2026
So happy to hear you loved your trip to Seattle! I hope we can surprise you with another trip soon!
Rebecca W.
What a fun way to take a trip! The planners were very responsive and everything was very much to our tastes. They gave us lots of suggestions to fill our time in addition to the planned activities. (We didn't have time to do much more than what they planned. But now we have suggestions for a return to the city we visited!) My only suggestion to the planners is asking if guests have travel accounts with any airlines for preferred boarding in addition to TSA precheck. Being able to board earlier has its perks, too.
Reply from Pack Up + GoAug 28, 2026
We are so glad you had a great time on your surprise trip! Unfortunately, airlines have a tendency to spoil surprises, so we recommend adding your frequent flyer number to the trip when at the airport. We'd love to work on another trip soon!
Rachel C.
with both of us being in the industry it was so refreshing to have someone else plan the trip! IM hooked! Are you hiring?? :)
Reply from Pack Up + GoAug 28, 2026
Thanks so much for taking a trip with us! We hope to plan many more getaways for you in the future!
Becky
Our trip was perfectly catered to our interests! It was by far better than any trip my husband and I would have would have put together ourselves. The fact that the scheduled events were included in the price made it really nice, too! We'll definitely be taking another trip with them.
Reply from Pack Up + GoAug 27, 2026
That's why we love planning trips for our travelers! Let us handle all of the planning so you can just focus on each other and making memories! All of our trips coming with at least 1 prepaid activity in our travelers itinerary that is tailored to their specific interests. Our trip planners use your pre-trip survey to make sure your trip is unlikely anyone else's, completely personalized to you!
Hailee
This is my second trip with Pack Up + Go, and my experience the second time was VASTLY different than the first. There were three issues I had with this trip: First: We signed up for an Outdoors Road Trip, and that is decidedly NOT the trip that was booked. The website states that for Outdoor trips, cabins, BnBs, or boutique hotels are booked. They had us in a chain hotel in the middle of a large city downtown. We had exactly ONE activity booked for the entire trip. The suggested packing list included swimsuits, beach towels, and activewear. Our first night they had a dinner reservation for an upscale restaurant, which we had to change because none of us had packed appropriate attire. Our itinerary had a day trip to a "nearby" (45 minute drive) town -- a town that had accommodations that much more closely matched what we thought we'd be getting based on the trip description. Why they didn't just have us stay in that town, I will never understand. Second: The suggestions for places to visit or things to do were abysmally under-researched. They specifically mentioned in the packing list email that our hotel had an indoor pool that we could enjoy; that pool has been drained of water for over a month. They suggested we visit a bookstore that has been permanently closed for who knows how long. Several of the stores and markets were closed on the days that we were visiting. As a result, we had to create our own itinerary for much of the trip. Third: They charged us for expenses that were not actually incurred. When I asked for a breakdown of how funds were allocated, I noted a $90 charge for valet. When speaking with the hotel concierge, I learned that the parking/valet were included in the room price, so that $90 was entirely erroneous. When I contacted customer service about the issues we had with our itinerary, they did return the $90 charge and half of the service fee. That said, I will likely not use this service again. A word of caution if you do decide to move forward: 1. Be SPECIFIC about what you do/don't want to do, and how you want the budget to be allocated (i.e. I would rather stay in simpler accommodations and have more money for tickets/experiences). 2. Even if you have no issues with your trip, ask for a copy of the budget allocation so that you can ensure there were no erroneous charges.
Reply from Pack Up + GoAug 20, 2026
Hi Hailee, We're sorry to hear that this is still your feeling despite our previous efforts to address your concerns privately. We understand your frustration and want to assure you that we take your feedback seriously. If there's anything else you'd like to discuss or if you have further concerns, please don't hesitate to reach out to a member of our Customer Experience team. We're here to help!
