Passpack Reviews | Read Customer Reviews of passpack.com

Passpack Reviews | Read Customer Reviews of passpack.com

Passpack reviews

137 approved reviews, newest moderated first

Michael M.
Oct 8, 2026
It's become so terrible
I've been using Passpack for years and every "improvement" just makes it worse. Tonight, I'm completely unable to get to any of my passwords as it gets stuck at "download your packing key." I'm done.
Reply from PasspackOct 8, 2026
Hello Michael, we are sorry that you have not been able to make the most of all the improvements we have made, with user security always at the forefront of everything we do. The issue you raised as been addressed. If you have concerns we welcome and thrive off feedback, please connect to us at https://support.passpack.com/hc/en-us/requests/new . Best regards, Grant P Team Passpack
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Alessandro
Apr 12, 2026
I’m their client from 2011
I’m their client from 2011. That’s says it all.
Reply from PasspackApr 13, 2026
Hello Alessandro, many thanks for taking the time to post your review and, yes, that does say it all. Best regards, Grant P Team Passpack
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customer
Feb 22, 2026
It use to be great! Not now!
It use to be great! I’ve used passpack for years. Now it is almost impossible to use on an iPhone. My screen is not big enough and I have a iPhone max. It is not user friendly now. I will be looking for a new password manager stop fixing things that are not broken!
Reply from PasspackFeb 22, 2026
Hi There, it's terrific having loyal customers such as yourself and your feedback. With the release of the new app UI/UX on Saturday we had the phone UI scheduled to be updated today, Sunday and has gone out. Apologies you had the difficulty earlier. Best regards, Grant P Team Passpack
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Eli
Nov 9, 2025
I have been using Passpack since 2012
I have been using Passpack since 2012. They not once have had any major security breaches to my knowledge. They weren't foolish enough to provide a browser plugin like some other password manager sites I could name and they have been extremely reliable. I am a paying customer for years now.
Reply from PasspackNov 10, 2025
Hi Eli, thank you for being a loyal customer for so many years. Security is and has always been our no.1 priority. We look forward to continue to service you. Best regards, Grant P Team Passpack
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Mac
Nov 7, 2025
Easy to use, reasonable cost
I like the ease of use and cost. I rarely need support but when I do the response is very fast.
Reply from PasspackNov 7, 2025
Hi Mac, super to hear from you and have that feedback. Providing excellence for our customers is our focus everyday. Best regards, Grant P Team Passpack
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Donovan
Nov 6, 2025
Great Service; Two Suggestions
Excellent service; As a paid subscriber, I would just like to be able to share passwords with my non-paid family members. Also - can you make a phone app?
Reply from PasspackNov 7, 2025
Hello Donovan, thank for for the feedback. We do offer free family plan with our Business Plan subscription. This gives you SSO. If interested please contact [email protected]. We have a mobile app in development with expected release at the beginning of 2026. Best regards, Grant P Team Passpack
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vaibhav G.
Aug 29, 2025
Journey from Good to Worst
Initially, free version was awesome. Though they are taking payment, quality of system degraded terrifically. You can't edit single note. You have to delete and add new. No easy view. I am having this issue for long, but ignored it. But, now it is more painful. Also, there is no support option either where we raise our concerns. So i am rating it worst as it will not give value to money that you are paying.
Reply from PasspackAug 29, 2025
Hello There, the issues you raise do not exist, and we respond to 99% of received tickets within 24 hours. We cannot see any ticket you have submitted seeking assistance and we are happy to resolve your questions to ensure you have the experience expected. Please contact us at [email protected]. Best regards, Grant P Team Passpack
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Jose A.
Jul 22, 2025
Great service
Great service! Very helpful, easy to use, and intuitive. It allows you to organize passwords simply and manage them with ease.
Reply from PasspackJul 22, 2025
Hello Jose, thank you very much for taking the time to post your review, I'll make sure the team see it, customer first is everyones priority. Best regards, Grant P Team Passpack
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