MicroGenDXReviews of patients.microgendx.com

Reply from MicroGenDXJun 2, 2026

Hi Inga, thank you for informing us of this issue. We sincerely apologize for the login issues you've dealt with and how that's impacted your testing experience and delayed your results. We want to make this right as quickly as possible. Please call our Customer Service team at 1-855-208-0019 at your earliest convenience. They are available from M-F, 8 AM to 8 PM Eastern time. We appreciate your patience and look forward to making this right.

Reply from MicroGenDXMay 28, 2026

Hi Lucrecia, thank you for sharing your experience with us! It stopped us in our tracks. Knowing our testing played a part in helping you get the answers and care you needed in such a serious situation is exactly why we do what we do. We're so glad you're recovering, and we wish you continued health!

Reply from MicroGenDXMay 27, 2026

Hello John, We are very sorry to hear of these issues you are experiencing. Our systems show that your kit was delivered on 5/22; please contact us at 1-855-208-0019 so that we can confirm delivery and address any other issues you may have. We'd like to know more about your experience and how we can improve. Thank You.

Reply from MicroGenDXMay 28, 2026

Hi Gretchen, thank you for your kind words! We're glad the testing met your expectations. Wishing you good health!

Reply from MicroGenDXMay 28, 2026

Hi Deni, thank you for your feedback! We're glad the instructions were easy to use and that your sample collection process went well. We hope the results provide the answers you're looking for!

Reply from MicroGenDXMay 27, 2026

Hello Steven, we always hate to hear about experiences like these. Final negatives are possible and test results can be influenced by a wide range of factors, like sample collection timing, antibiotic or supplement use, or collection protocol. Please contact us again to review your results, we'd like to know more about your situation and find a possible resolution. We hope to hear from you soon! Thanks

Reply from MicroGenDXMay 28, 2026

Hi Alisha, thank you for sharing your experience! We're thrilled the results arrived quickly and that antibiotic resistance reporting could deliver meaningful direction for your care. We'll pass along your kind words to our Customer Service team. Wishing you good health!

Reply from MicroGenDXMay 28, 2026

Hi JP, thank you for sharing your experience! We're glad our testing may have shed light on a long-standing issue that regular testing had overlooked. We hope it leads to the answers and the relief you've been looking for. Wishing you good health!