Excellent
Based on 2,403 reviews
Payne Glasses LLC4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise.We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95.By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Payne Glasses LLC (payneglasses.com) has 2,403 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
2,403 approved reviews, newest moderated first
Hannah N.
The first pair of glasses I ordered, the prescription didn't feel right in them. I was able to get a 1 time return for a full store credit. I ordered another pair that were just like an old pair I had, I love them. They are transitions and fit perfect. The rx still feels a little off from what I got at America's best but I can still see and I'm thankful.
UNITED S.
The first pair of glasses I purchased, I ordered the kit and never received it. The glasses are great though
Sharon H.
First of all I love my glasses this is the second pair and I am very satisfied. And the customer service was excellent with helping me I was very satisfied thank you Payne glasses.
Tamara
I love the way the glasses fit. How quick they were delivered.
Paul S.
This is my second pair of glasses from Payne Glasses and I couldn't be happier with the service. The ordering process is very easy and the lab processes them very quickly. The website is very easy to navigate and the selection of frames is amazing. I recommend their service to anyone needing glasses.
Steven
Good company
Matthew H.
STAY AWAY FROM PAYNE GLASSES! THEY ARE DOUBLE CHARGING YOU FOR BIFOCAL AND PROGRESSIVE LENSES!!!! I noticed this discrepancy when trying to buy a pair of their "FREE" glasses. Which, sincerely, breaks my heart because I was really looking forward to buying many more pairs of glasses from them. I've already purchased Distance and Reading glasses from Payne; If they JUST would have replied to me I would still be a customer. I can't add a pictures here but when trying to order from the "Free Frame of the Day" for Bifocals and Progressives I noticed an appearant doubled charge. On the Bifocal you are charged for both $23.95 for 1.56 Digital Lineless Bifocal Lenses AND $19.95 for B Free Bifocal Lenses. There was no way to get the $27.95 B Free Bifocal Lenses you chose because when you got to checkout you had a total price of $47.85 for the lenses alone. Payne did the exact same thing with the Beginners Progressive Lenses. $23.95 for Progressives No Line Lenses and $19.95 for Easy Adapt Progressive. $47.95 total, no way to get $27.95 lenses as advertised. I figured it was something that I was misunderstanding. Maybe one charge was for the physical lense and another was for a coating or something? But, that does not appear to be the case. I PM'ed them on Facebook because on their Facebook post, in the comments, I noted that the site wasn't working correctly for their free pair yesterday and the only lenses you could pick were $12.95, not FREE as advertised. After checking the site again the next morning I went back to reply that it was now working correctly (you could pick free lenses with the free frames, Progressives and bifocals we're still double charging) ..... But my comments had been deleted from the post!! I PM'ed #Payneglasses to ask them to explain what I was seeing. Unfortunately, I cannot attach screenshots here. But, the ones I have would show that I asked them to explain the appearant double charges I was seeing. I sent screenshots from their ordering page on their website with the two charges highlighted to avoid ANY confusion. I also asked them why my comments about the site not working correctly had been deleted because I had returned to comment that the issue was now fixed. They did not reply to a single PM. Though the messages WERE viewed by Payne Glasses. As well, I went back a few minutes ago to give them one more chance to explain before making this post. I have been BLOCKED by Payne Glasses and I am no longer able to PM them on Facebook. I am not able to comment on their post and my previous glowing review is gone from their page. NONE of this appears to be On The Level. If I was misunderstanding something why not just explain? I messaged Payne for that explaination. I gave them 2 days to reply after viewing my messages. I WANTED this to be a mistake on my part...... But, Payne's actions have made it clear that it was not an error on my part, at all. Buyer beware.
Tom R.
Service was very fast...glasses were great. I will definitely return for future purchases. Highly recommended.
