Excellent
Based on 2,403 reviews
Payne Glasses LLC4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise.We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95.By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Payne Glasses LLC (payneglasses.com) has 2,403 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
2,403 approved reviews, newest moderated first
Jamie M.
So far my experience has been great and it's the 1st time I've ever ordered prescription glasses. So I'm hoping that they will be worth it.
Reply from Payne Glasses LLCJul 12, 2026
Ordering prescription glasses online for the first time is a big step. Thank you for giving Payne a try—we hope you love your new glasses, and we're here if you need anything once they arrive.
Chau P.
I been ordered my prescription glasses throu pagne glasses for over 7 yrs ordered at lleast 20pairs of glasses last time was my first time glasses came a little smaller than I expected , I reach out to them and address the issue without Hesitation offered my choice of keeping the old pair for spare or returning with a shipping fee I decided I always need a a spares one for emergency cuz I lost my glasses all the time , so they offer me a 50% replacement code on my next pair so I’m completely happy with that thank you PagneGlasses your the best :))
Reply from Payne Glasses LLCJul 12, 2026
Twenty pairs over seven years is about as strong a vote of confidence as we could ask for. Standing behind our customers when something isn't quite right is an important part of the Payne experience. Thank you for your incredible loyalty over the years.
Thomas Guido, P.
I cruised through your website compiling my order, adding my prescription and proceeded to the Cart for check-out. I went through the check out process and received an error message that there was a problem with my payment method and to please retry. I redid the process and received the same error message, but now my order was not in the Cart and the Payne website posted that I had not placed any orders. I checked my bank account and the funds were in the process of paying for my order. I called customer service and informed them of the situation and I received my order's placement confirmation by the end of the day. They had me worried for a bit, but all is well! 😁
Reply from Payne Glasses LLCJul 12, 2026
When something unexpected happens during checkout, getting it resolved quickly is what matters most. We're glad our team could get everything back on track, and we appreciate you taking the time to share your experience.
Dorothy H.
The selection of glasses is amazing. It is very simple to use the website. I have used Payne for several years now and never any problems. Prices are excellent
Reply from Payne Glasses LLCJul 12, 2026
A wide selection only matters when the experience stays dependable year after year. Thank you for continuing to choose Payne.
Dorothy
This is my 3rd time back here after getting eyes examined last 4 years. I have a high index progressive prescription. Payne has what I need at a price I can afford always. Frames are great. The Tryon feature helps you decide. Putting in the prescription info is easy, as well as uploading the copy for their records to see its from a eye dr. 1 pair would have been over $500 at eye dr office. I got 2 pair, 1 pair of sunglasses and regular everyday ones with a +825 and +725 for just over $200. This is where I will continue to get my glasses and you should to and tell your friends. They won't regret it. I never have.
Reply from Payne Glasses LLCJul 12, 2026
Finding the right solution for a high-index progressive prescription—and coming back again and again—is exactly the confidence we hope to earn. Thank you for recommending Payne to others.
Leeann P.
My daughter has a high prescription and we have had so many issues over the years finding her glasses and especially people constantly telling us that she can’t have certain frames or sunglasses because her prescription is too high. But Payne made both regular glasses and sunglasses with no problem at all and she is so happy! It feels like winning the lottery! Great and fast with no issues!
Reply from Payne Glasses LLCJul 12, 2026
Finding glasses that truly work for a high prescription can make all the difference. Knowing your daughter finally has frames and sunglasses she loves is exactly why we do what we do. Thank you for trusting Payne with her eyewear.
wanda
I was referred by my friend LA Shockley
Reply from Payne Glasses LLCJul 12, 2026
There's no better introduction than a recommendation from a friend. Thank you for choosing Payne, and we hope you love your new glasses.
Hickle L.
This makes the ninth or tenth pair of glasses Payne has made for me. Ordering is easy. The wait for your glasses isn’t that long either. Pleasure doing business with them.
Reply from Payne Glasses LLCJul 12, 2026
Nine or ten pairs over the years is about as strong a vote of confidence as we could ask for. We truly appreciate your loyalty and are honored to be your go-to for eyewear.
