Excellent
Based on 2,403 reviews
Payne Glasses LLC4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise.We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95.By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Payne Glasses LLC (payneglasses.com) has 2,403 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
2,403 approved reviews, newest moderated first
Vincent S.
Trouble staying signed in. Keeps making me sign back in and then won’t accept my sign in causing me to do the forgot password several times. UGH!
Reply from Payne Glasses LLCMar 30, 2026
That’s frustrating — especially having to reset multiple times. Glad your order still went through, but we know that’s not how it should feel. If it happens again, we’ll make sure it’s handled quickly.
Elaine
Jacob answered my telephone call and he was amazing. Since I have never had bifocals before his help was invaluable. He was patient, encouraging, professional, and helpful. He is a shining example of what customer service should be. I have had Payne glasses before and really liked them, especially the prices. This time was no different and Jacob made this experience no stress and successful. Just can't wait to get my new glasses. Thank you for all your help.
Reply from Payne Glasses LLCMar 30, 2026
Getting the right guidance for something new and having it all come together smoothly — that’s what great service looks like. We’ll make sure Jacob sees this.
Frank F.
It's so easy to order and perfect lenses
Reply from Payne Glasses LLCMar 30, 2026
Easy ordering with lenses that land right — that’s the goal.
M. L. W.
The ordering process was easy. My glasses arrived sooner than expected. The glasses looked exactly like I expected. Good quality.
Reply from Payne Glasses LLCMar 30, 2026
Easy to order, arrived sooner than expected, and exactly as pictured — everything lined up.
Elyzabeth F.
Have two boys under ten in glasses, we go through a lot of them. Payne Glasses is great with free frames and points to help me keep glasses on my boys. And I’m still able to get great designs for myself.
Reply from Payne Glasses LLCMar 30, 2026
Keeping up with growing kids while still finding styles you love — that’s exactly what this should make possible. We’re proud to be your go-to.
JENNIFER N.
So many frame options, ease of inputting prescription, an enjoyable experience with picking out a pair that's JUUUUST RIGHT ✅️ for me. I've ordered from payne glasses many times and love every single pair!!! I've even referred my brother and he's an avid fan as well
Reply from Payne Glasses LLCMar 30, 2026
Finding that “just right” pair with plenty of choice and an easy process — that’s exactly where this should land. And bringing your brother along says everything.
Rafael S.
Great quality for the price
Reply from Payne Glasses LLCMar 30, 2026
Quality and pricing that line up — simple as that.
Michelle M.
I put in my old address and forgot to change it to my new one and your customer service people were more than awesome getting it changed for me. I really really appreciate it. Thank you so much. And I can’t wait to get my new glasses. I ordered a lot of glasses from here and I love them.
Reply from Payne Glasses LLCMar 30, 2026
Catching it and getting everything back on track quickly — that’s what good support looks like. Great to have you back.
