Excellent
Based on 338 reviews
Pelipost4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pelipost is the leading Photos-to-Prison App®, dedicated to helping families stay connected with their loved ones in correctional facilities across the USA. Our easy-to-use app allows you to upload your favorite photos, which we print and ship directly to the prison or jail. With over 20 million photos delivered, we’re trusted by families nationwide for our reliable service and unmatched expertise in correctional mail delivery.Founded by a family who personally experienced the challenges of staying connected during incarceration, Pelipost understands the importance of sending love through photos. We prioritize secure delivery, high-quality prints, and customer satisfaction, ensuring your photos reach your loved one quickly and safely.Whether it’s a birthday, holiday, or just because, Pelipost makes it simple to share life’s special moments with those who matter most. Start sending photos today with Pelipost—the app that turns pictures into priceless connections. Download now on iOS and Android.
Pelipost (pelipost.com) has 338 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 297 reviews with 5 stars · Clear filters
Yesenia C.
My customer service experience with Janel was outstanding. All issues were addressed in a timely manner and thoroughly. Thank you again Janel.
Reply from PelipostJan 30, 2026
Yesenia, thank you so much for your review! We're happy to hear that Janel was able to get everything sorted out for you. We know how important it is that your photos reach your loved one. Thank you for choosing Pelipost to stay connected! ^CM
Kim
Excellent Customer service!!!!! They helped my loved one retrieve his pictures that he didn't get that went to a wrong facility and they reprinted it out for making his day wonderful excellent services.I will highly recommend them to everybody!!! Shout out to Tabitha for the wonderful job!!! Appreciate you!!
Reply from PelipostJan 12, 2026
Thank you for this! We're so glad Tabitha could help get those photos to your loved one. Making sure these connections happen matters so much to us, and we're grateful you took the time to share your experience. Thank you for being part of the Pelipost family! ^CM
Patricia R.
Had a problem with 2 greeting card orders going to t h e same place. They were never rec'd. I contacted Pelipost & Tabitha went above & beyond to solve the problem, that was amazing customer service. She was wonderful to deal with. Even refunded my money.
Reply from PelipostDec 18, 2025
Thank you so much for sharing this! We're so glad Tabitha could help get everything sorted out for you. She really is wonderful, and we're lucky to have her on our team. We know how frustrating it is when something doesn't go as planned, especially when you're trying to connect with someone you care about. We're grateful we could make it right and that you gave us the chance to help. Your patience and understanding mean the world to us. Thank you for trusting Pelipost to help you stay connected! ^CM
Annette
Tabitha went above and beyond to resolve my issue. I had not double checked my email address before I submitted my order so I did not receive a confirmation email. I did not realize this for several days. When I contacted customer service she worked diligently to figure out the problem. Then corrected the email for me and resent the email.
Reply from PelipostDec 11, 2025
Thank you so much for taking the time to share this, Annette! We're so glad Tabitha was able to get everything sorted out for you. We know how important it is that your photos reach your loved one, and we're grateful you trusted us to help make that connection happen. Thank you for choosing Pelipost! ^CM
Stephanie M.
The support team was very helpful resolving an issue with my order. I mistakenly sent my order to the wrong facility and they corrected my mistake. Thanks again!!!
Reply from PelipostNov 26, 2025
Stephanie, thank you for your review! We're happy to hear that we were able to get your photos to the correct facility. Thank you for reaching out, our team is always happy to help! ^CM
NN
The Pelipost team is helpful, friendly, they reply to inquiries promtly and I also received a %50 coupon. Thank you!
Reply from PelipostOct 27, 2025
Thank you for taking the time to share your review! We're proud to earn your five stars and help you stay connected with your loved one. Our team understands because we've been there ourselves. Thanks for choosing Pelipost! ^CM
Patricia B.
Janel P. was able to answer my questions quickly and addressed my concerns. I appreciate her pleasant and helpful response.
Reply from PelipostOct 7, 2025
Thank you for your review, Patricia! We love hearing that Janel was able to assist you in a quick and helpful way. Our team understands how important it is to stay connected with your loved one. Thank you for choosing our app! ^CM
Ryann M.
Janel P. Was great to work with!! She replied very fast and was able to reassure me my order was still moving along.
Reply from PelipostSep 30, 2025
Ryann, thank you for your kind words! Ou goal is to be there for you every step of the way while your photos make their way to your loved one. We're so happy to hear Janel was able to help! Thanks for choosing our app to stay connected. ^CM
