Excellent
Based on 338 reviews
Pelipost4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pelipost is the leading Photos-to-Prison App®, dedicated to helping families stay connected with their loved ones in correctional facilities across the USA. Our easy-to-use app allows you to upload your favorite photos, which we print and ship directly to the prison or jail. With over 20 million photos delivered, we’re trusted by families nationwide for our reliable service and unmatched expertise in correctional mail delivery.Founded by a family who personally experienced the challenges of staying connected during incarceration, Pelipost understands the importance of sending love through photos. We prioritize secure delivery, high-quality prints, and customer satisfaction, ensuring your photos reach your loved one quickly and safely.Whether it’s a birthday, holiday, or just because, Pelipost makes it simple to share life’s special moments with those who matter most. Start sending photos today with Pelipost—the app that turns pictures into priceless connections. Download now on iOS and Android.
Pelipost (pelipost.com) has 338 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 6 reviews with 2 stars · Clear filters
Barbara T.
I did not need the premium shipping. I was charged $3.99 for that service. Order #: 726783
Reply from PelipostJul 31, 2023
Hi Barbara, thank you for sharing your concern. Our Support Team has responded to your inquiry via email. To contact our team directly in the future, you mail email us at [email protected] or visit linktr.ee/pelipost_support for more ways to contact us. We are happy to help! Thank you for choosing Pelipost. ^CM
Raylene M.
Prices keep going up. Shipping times also have increased since the new “upgraded app” was released. Prices increased 2.00/10 photos over the last few weeks alone with slow shipping/printing speeds. More cost for slower service seems like a poor business model. When I first used this app for photos it was reasonably priced and I was very happy with shipping speeds. Those days are gone. Their system also frequently glitches and doesn’t notify you that your order is shipped, received etc. Seems like every aspect was better before the update.
Reply from PelipostJul 26, 2022
Thank you for taking the time to leave us your review, Raylene. We’re sorry that your experience with the Pelipost app has been less than satisfactory. After receiving feedback from our customers, we did remove the matte option and now offer glossy prints only. We thank you for bringing your challenges to our attention, and we will be working hard to make your future experiences with Pelipost positive. ^CM
Jovanna L.
Since recent update pelipost takes longer to deliver. Unless going back to old version. I wouldn’t recommend
Kayla M.
I was promised quick delivery with 3 days however it’s been 24 hours and my photos aren’t even printed. Becky doesn’t even respond to my queries as to why my photos aren’t printed yet. I will recommend to send photos yourself than use this app their communication is horrible. If I don’t get a response today I’m cancelling my order. I do not recommend.
Reply from PelipostJul 22, 2021
Hello, Thank you for reaching out to us. Our goal is to make sure everyone has a 5-star customer experience. Please reach out to your Customer Support so we may look into your order issues. I have provided the link down below. https://pelipost.zendesk.com/hc/en-us/requests/new
Angeline
I mean the idea is fabulous and the app is designed great. Super convenient and easy... I’ve made 5 orders so far on different dates and yet the status of all 5 orders still say “processing”. I had to check out these reviews because I was skeptical about the app’s legitimacy. I don’t know... still waiting. We’ll see I guess.
Reply from PelipostJun 6, 2021
Hi Angeline, Our customer service team is always available to answer any of your questions. They can be reached via email at [email protected]. Also we promise you that we are legit and do everything in our power to help you send photos to your loved one as easy as possible. We hope you will give us 5 stars soon.
Tina S.
I used Pelipost and it say my order was delivered arrived but my grandfather hasn’t recieved anything wish someone would help please
Reply from PelipostMar 2, 2021
Hi Tina, Keep in mind that the status of your order says delivered once it has reached the correctional facility, but does not include mailroom processing times which can vary. We would be happy to look into your order for you. Please contact us through email at [email protected] for further assistance.
