Poor
Based on 34 reviews
PeopleKeep2.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PeopleKeep by Remodel Health is redefining how small businesses care for their teams. For too long, small employers have been locked out of the health benefits space by one-size-fits-all group plans that are too expensive, too rigid, and too complex to manage. Through health reimbursement arrangements (HRAs) like the QSEHRA and ICHRA, we empower small businesses to move away from group insurance toward a model of personalized benefits. Instead of choosing a single plan for everyone, you provide your team with tax-free money to spend on the coverage they actually want. It’s as seamless as payroll, but far more impactful. The company defines a monthly tax-free allowance that fits its bottom line, and employees select individual health insurance plans that fit their unique family needs.
PeopleKeep (peoplekeep.com) has 34 customer reviews on Folks Told, with an average rating of 2.4 out of 5.
34 approved reviews, newest moderated first
David H.
Total lack of customer support. They are very good at autorenewing you each year, but do not provide timely reviews of insurance reimbursements which is the whole reason you would want a QSEHRA provider. Looking for an alternative provider since Peoplekeep was acquired by Remedy Health they clearly are understaffed and have some management issues.
Tina Perkins S.
Ridiculously complicated for no reason. It's a pain to apply for reimbursement. Almost every time I submit receipts for medical expenses, People Keep doesn't accept it and asks for more and more documentation. They make everything so difficult. I wish my employer didn't use this service but it's cheap for them and they don't offer benefits so it is what it is!
Jim
Horrible customer service. I can't even log into my account. I contacted customer service and was told they had no record of my e-mail. They keep charging the monthly fee using the e-mail they say they have no record of. CS then said I need to contact my administrator. The response I got was " I can't help you. I can't even cancel the service.
Erica S from T.
Company auto-renews yearly but does not allow for subtractive changes to membership during the year. A review at the end of one year into the next does not occur, so if you don't call to change terms / membership before the next auto draft, you are out of luck and they have your money. Their protocol is built to maximize their profits without consideration for clients' needs.
Eric J.
PeopleKeep was very good. I used them for one of my companies for two years with no problems. When I went to sign up my second company recently, the prices had tripled. I was in a hurry and didn't really notice. What I did notice, was when they charged my card a second (unauthorized) time the next day. After speaking with them, all they have to say is that they 'recalculated' and decided that I owed them more. I will have to look for alternatives now.
Blue J - Finance G.
We only used this product for a couple of months and it was the worst experience ever! Customer support would never answer our questions, we would follow up numerous times and would have to fight for a response. When we closed our account, PeopleKeep sent us a general reminder to file paperwork required by law. When we reached out to obtain that information from our records, they took a month to response to us (only after following up) and then told we needed to download the records before closing our account (these records were not generated when our account was active). They then said they emailed us the data, but no one at the company received it which means private data was sent outside our company. Never use this product!
Andrea D.
There is an error on the tax reports that we did not receive from them until after the deadline. The soonest we can get a meeting to correct this is a month after we reported it. Half of our employees will have to file an extension because of them.
Janean W.
I would put a zero if I could. DO NOT SIGN UP FOR THIS COMPANY. It takes weeks to resolve issues. Obviously understaffed and unresponsive customer service issues.
