Perfectly SnugReviews of perfectlysnug.com

Reply from Perfectly SnugOct 21, 2026

Hello M Meredith! "AMAZING" you say?! "LIFE CHANGER?!" Relationship-saver?! That is high praise and we are so glad that the Smart Topper has enabled you to have incredible sleep! We truly appreciate your support, you recommending Perfectly Snug to your friends and family, and for taking the time to leave such a stellar review. - Chris & the Perfectly Snug team

Reply from Perfectly SnugOct 21, 2026

Hi JD! That watch data doesn't lie, either! So glad to hear that you had your best sleep in over a year during the first night on your Smart Topper. Night sweats, solved! Thanks for trusting us with your rest. - Chris & the Perfectly Snug team

Reply from Perfectly SnugOct 21, 2026

Hi Jeramy, This is one of the more genuinely useful reviews we've gotten—especially the part about setting max cooling to 3 and never needing to go higher. For a sound-sensitive hot sleeper, that's a tip worth its weight in gold, and we'll be pointing people to it. The prewarm-then-cool schedule is one of those features people don't discover until a few nights in (and it's taken me until my first autumn with the Smart Topper to figure it out myself.) Glad you found it, and glad the foot prewarm is earning its keep on these cold nights. You're also right that the fan becomes noticeable at higher levels—we're honest about that—but using boost for ten minutes rather than all night is exactly how it's meant to be used. And the firmer feel? Fair note. Some people love it, some don't. As for the customer service comment—that genuinely means a lot. We're a small team, and we read everything. Thank you! Cheers, Chris & the Perfectly Snug team

Reply from Perfectly SnugOct 21, 2026

Hey Jay, right there with you - this heatwave-ridden summer was also my first experience with the Smart Topper, and without AC, nonetheless! As a fellow hot sleeper, believe me when I say "I understand what you're going through!" So glad to hear that Perfectly Snug solved your dilemma. We appreciate you trusting us with your sleep! - Chris & the Perfectly Snug team

Reply from Perfectly SnugOct 20, 2026

Hi Brian! Thank you so much for your generous review, despite the difficulty you encountered with the app and the cooling turning off through the night. We are more than happy to help with this. :) The good news is once the settings are perfect, you don't need to touch the app usually until the next major season change. (Summer, Winter, Spring/Fall) If the cooling is turning off in the night, it isn't "off" -- it means the fans decreased or stopped generating airflow because your skin reached the set point for that sleep phase. To solve this, you can try one of two things. 1.) Next time you wake up warm, use the manual controller to lower the cooling set point by 1 level. This change will take effect in your settings without you needing to access the app. Then, hold the cold button (down button) for 5 seconds to activate cold burst, for a bit of rapid cooling in the moment. :) 2.) Open the app, and drag only the 2nd number on your Home screen (with the sliders) down by 1 level. This might be a better set point for you, and will take effect the next time you use your topper. 3.) There *is* an option to disable Responsive Cooling, which keeps the fans at a constant speed - but we don't recommend it as a starting point in your case. It sounds like you likely just need the set point a little bit cooler, and you'll be good to go! (disabling Responsive Cooling causes most people to wake up too cold) If this doesn't help or doesn't sound like quite the help you need, please feel free to email our team at [email protected] and share screenshots of your Home, Schedule, and Settings screens in the app, and let them know you're still waking up hot once in a while. They can offer more guidance. You can also request a phone call. :) www.perfectlysnug.com/getting-started has tips as well, but sometimes some friendly help on a call is better. Thank you again for your review, we're thrilled to hear your topper has improved your sleep so dramatically! Warm regards, Dusty Customer Experience Manager

Reply from Perfectly SnugOct 21, 2026

Hello Angelica, We are so delighted to hear that the Smart Topper has changed your life! Even though you waited until May to buy it, it's better late than never. Welcome to the Perfectly Snug family - we're glad to have you here. Cheers, Chris & the Pefectly Snug team

Reply from Perfectly SnugOct 21, 2026

Hi Shirley, as expensive as electricity bills are getting, we're glad that the Smart Topper's cooling feature was able to help you save some money by reducing your reliance on air conditioning. Cheers to good sleep and dollars saved. - Chris & the Perfectly Snug team

Reply from Perfectly SnugOct 21, 2026

Hello Zac, we are so happy to hear that the Smart Topper has improved your life. Thanks for trusting us with your sleep. Cheers, Chris & the Perfectly Snug team