Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About PERGOLUX USA
Glad you found us! Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years! Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide! Not Your Average Pergola CompanyAt PERGOLUX we love to do things a little differently. By offering personal customer service, Scandinavian design, and quick delivery, we will lead the outdoor living industry and turn thousands of outdoor dreams into reality. Focus on Customer ServiceWe understand that it can be challenging to shop online, especially when you feel uncertain about the product’s reliability. This is why we are available every day, from 8am-10pm EST. Our skilled consultants have extensive product knowledge, so you can receive the help you need! Exclusive Products at an Inclusive PriceAs a Norwegian company, we focus on delivering high-quality products that fit all budgets. With over 10 years of experience in the industry, we have developed an exclusive product that doesn’t cost an arm and a leg. Easy AssemblyOur focus is on creating products that are easy to assemble at home. By simplifying the mounting process and offering clear instructions, our customers can easily install the PERGOLUX products regardless of their handyman abilities.
PERGOLUX USA (pergoluxshop.com) has 612 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
The process was easy and we installed in one day. Plus the pergola looks great can’t wait to order the second one.
Reply from PERGOLUX USAJul 7, 2026
Hi Michelle,
Thanks for the great review! We’re glad to hear the process was easy and that you were able to get your pergola installed in just one day.
We love hearing that you’re happy with how it turned out, and we’ll be excited to help you with your second PERGOLUX when the time comes. If you need any assistance when you’re ready to place your next order, don’t hesitate to reach out!
Thanks again for choosing PERGOLUX. Enjoy your new outdoor space!
- The PERGOLUX Team
HH
Heidi H.
Awful customer service, nice product
First of all, we love our pergola, it was well used over the recent holiday. The reason we did not give a five star review was the customer service. We ordered a 10x16 with screens in three sides. The 16’ side did not come with the installation kit. We called to get one sent to us and instead of saying we are sorry for the error and we will ship one immediately, we had to go through a whole claims process including pictures of the screen, shipping labels, explanations. A week later we still have not had our claim processed because it slipped through the cracks. And again, a week later they are still asking for more pictures of shipping labels even though the in original claim I told them all boxes have been removed from site and more pictures of the screen. In total, the amount of missing product is probably less then three dollars, nothing was damaged and needing replaced, and yet they are still making us go through this whole ordeal. How completely unprofessional when thousands and thousands of dollars have been spent on this pergola. Now we will have to pay the installer more money to come back to finish the job. The product is beautiful and our guests loved it, but can I recommend it to someone else after this? I guess that will remain to be seen.
UPDATE: after not receiving an installation packet, or hearing back, I had to call them back and spent over ONE HOUR on hold waiting for someone with authority to fix our problem because I refuse to hang up and threatened to keep calling back all day long. He said this is not a product that they just have extra laying around in the warehouse so they would take one from another screen box and send it. Hmmmm now I know how we ended up getting a screen with no installation package. One week later, we did indeed receive an installation packet, WITH A WHOLE NEW 16’ SCREEN. How moronic can this company be? Ok, so now we have the parts to hang our screen, but now what do we do with a whole extra screen!!!! Are you really telling me, you don’t have ANY EXTRA installation packages laying around ANYWHERE!! My star rating will not change. All we wanted was to be able to hang our screen, now we have to figure out what the heck to do with an extra 16’ screen that has no way to hang and will take up space we don’t have to store it or pay to dispose of it.
Reply from PERGOLUX USAJul 7, 2026
Hi Heidi,
Thank you for sharing your feedback. We’re glad to hear you love your pergola and that it has been a great addition to your backyard. We’re sorry, though, that your experience with the missing installation kit and the follow-up process was frustrating.
We understand how disappointing it is to have a small missing item hold up the completion of your project. While there are steps we need to follow when reviewing claims, we also want to make sure the process is as smooth as possible for our customers.
We are currently looking into what happened with your claim and will work to better understand where we can improve. We appreciate you bringing this to our attention and giving us the opportunity to make the experience better.
- The PERGOLUX Team
CA
Carolyn
The on site team from eti
The on site team from eti
Reply from PERGOLUX USAJul 7, 2026
Hi Carolyn,
Thank you so much for the 5-star review! We're happy to hear you had a great experience with the ETI installation team.
We'll be sure to pass along your kind words. It's always nice to see our installation partners recognized for their hard work and professionalism.
Thanks again for choosing PERGOLUX. We hope you enjoy your new outdoor space!
- The PERGOLUX Team
JW
JW
Updated ..still no product or any delivery answers
Updated in July. Still no product from order in beginning of May. Told no product till end of July. No one seems to know anything about when product is in stock and can get delivered. But company offers 300 in bonus for reward if you can find another customer to buy this pergola. Customer service says someone will reach out, but still no email with any update or answers. Notice the reviews from May and June are still missing product, too. Would never order again.
Reply from PERGOLUX USAJul 7, 2026
Hi,
We're very sorry to hear about your experience and understand how frustrating it is to have your order delayed beyond your original expectations.
We know this extended wait has been disappointing. While our current estimated delivery window is still mid-to-late July, we recognize that this is not the experience you expected when placing your order.
Because your review is anonymous, we're unable to locate your order and review the specifics of your case. If you're willing, please contact our Customer Success team with your order number so we can provide the latest information available and ensure your concerns are being addressed.
Thank you for your patience and for sharing your feedback. We remain committed to improving both our communication and your overall experience.
- The PERGOLUX Team
MI
Mitchell
I love the product
I love the product. I believe that there should be more trim pieces to complete the construction. You should have cover trim for the posts and weather stripping for the full base surround. I love the room and the experience of being outdoors even during a rain storm.
Reply from PERGOLUX USAJul 7, 2026
Hi Mitchell,
Thank you for taking the time to leave a review! We're so glad to hear you're enjoying your PERGOLUX and that it's giving you a place to relax outdoors ... even during a rainstorm!
We also appreciate your suggestions about additional trim pieces and weather stripping. Feedback like yours helps us continue improving, and we'll be sure to share it with our product team.
Thank you again for choosing PERGOLUX. We look forward to seeing your project fully completed and hope you continue enjoying your outdoor space!
- The PERGOLUX Team
KE
Keith
Great product
Great product
Reply from PERGOLUX USAJul 7, 2026
Hi Keith,
Thanks so much for the 5-star review! We're happy to hear you're enjoying your PERGOLUX.
If you ever need anything, don't hesitate to reach out! We're always happy to help.
Thanks again for choosing PERGOLUX, and enjoy your outdoor space!
- The PERGOLUX Team
DM
Dagmaris M.
Reached out to customer service about possible missing
Reached out to customer service about possible missing screws. It did not take anytime before a quick response was sent. Even though we eventually found the screws, I was impressed on how quickly someone responded and willing to help.
We put up sour pergola and it was the best investment we made to make our backyard more pleasing and to be able to have a place to enjoy the summer season.
Reply from PERGOLUX USAJul 7, 2026
Hi Dagmaris,
Thank you for taking the time to leave a review! We're glad we could help, and even happier that the screws turned up.
It’s great to hear your pergola is up and that you’re already enjoying it. We love hearing that it’s made your backyard a place you can relax and enjoy all summer long.
Thanks again for choosing PERGOLUX. Enjoy your new outdoor space!
- The PERGOLUX Team
TM
Tom M.
The CSRs that have had the pleasure of…
The CSRs that have had the pleasure of talking to are knowledgeable about the product they are talking about. And have been helpful and friendly.
Reply from PERGOLUX USAJul 7, 2026
Hi Tom,
Thanks for taking the time to leave a review! We’re happy to hear that our Customer Service team has been helpful, friendly, and knowledgeable when assisting you.
We’ll be sure to share your kind words with the team. They’ll appreciate knowing their efforts are making a difference.
Thanks again for choosing PERGOLUX!
The PERGOLUX Team
