PERGOLUX USAReviews of pergoluxshop.com

Delivery took longer than expected, but all the parts were included in the shipment and the pergola went together fairly easily. Very happy with the quality of the final product and would buy it again. Would have given 5 stars had the shipment not been delayed a month and if there were extension cables to connect the heaters to the controller. The length of the heater cable limits where you can mount the heaters. Last, take your time to understand and organize the parts and read the instructions prior to starting the assembly. This will reduce your build time.

Manuel was an incredible help getting a last minute change made prior to shipping! This great, timely customer service is so much appreciated. Would definitely recommend!

I did a lot of research and spoke with several companies while trying to decide which is the best pergola for the price. All of my interactions with Perfolux were helpful and detailed and at a reasonable price. I needed some detailed information while ordering and Tanner hopped on the phone right away and helped me with my order. It was great to speak with a person…not an AI bot. Based on my experience so far…Pergolux has been very positive!

We recently installed a Pergolux wall-mounted pergola (13' x 16'), and it's completely transformed our outdoor space. The structure is solid, sleek, and well-engineered — both functional and stylish. It provides the perfect balance of shade and sunlight, and the adjustable louvers are a game-changer, especially during unpredictable weather. Installation took some planning (especially getting the mounting just right on our exterior wall), but everything was clearly labeled and well-packed. Once we had the layout and anchoring figured out, the rest came together smoothly. We especially appreciate: - The sturdy aluminum frame that feels built to last - The clean, modern aesthetic - The rain management system (no more soaked patio furniture!) Customer service was also responsive when we had a question about mounting spacing — a nice bonus. Overall, this pergola exceeded our expectations. It’s a big investment, but if you're looking to upgrade your patio or backyard with something that looks custom and performs well, I highly recommend it.

Customer service representative was extremely helpful, knowledgeable and patient, and is still in the process of helping us to find exactly what we're looking for.

Amazing customer service! The team at PERGOLUX went above and beyond to ensure all my needs were met. Highly recommend!

Ordering process via their website is very user friendly. In addition, I forgot to enter a discount code that I was provided (via text). After contacting Pergolux, Avit was super helpful in adding the discount to my order (after I provided him with proof I had received) and process was very quick! Thanks Avit and Pergolux!

Customer support was a breeze! Tanner was easy to work with—professional, responsive, and just the right person to guide us through the process. I took advantage of their Anniversary Sale, and they were kind enough to offer an additional discount, especially since we didn’t need the heater (we’re in Texas and it’s warm most of the year). After days of research, I decided to go with the Sundream S3 Pergola, and I’m so glad I did. The modern design, RGB lighting, easy operation, and slim, sleek look really stood out. Plus, durability and the ability to withstand high winds were crucial for us—and this model checked all the boxes. The response time was fast, and the entire experience felt smooth and professional from start to finish. I highly recommend this product and team! Petru, TX