PERGOLUX USAReviews of pergoluxshop.com

Love my new Pegolux! I have been eyeing one for months and finally pulled the trigger. We replaced our old open trellis style because we wanted the option to close the roof. Now I can enjoy my patio even more!! Was simple to put together and really looks classy! Just wish the screens weren’t so pricey cause I would love to add those!

Response was quick and detailed. Great customer experience

Great quality, very sturdy and amazing customer support team

Excellent Customer Service - Looking Forward to Ordering Again in the Future! I initially placed an order with Pergolux but soon realized my measurements were off and needed to cancel. The customer service team was incredibly helpful and made both the ordering and cancellation process smooth and hassle-free. Their professionalism and responsiveness truly stood out! I was really looking forward to receiving their pergola because of the outstanding reviews and the high-quality craftsmanship of their products. Based on my experience, I wouldn't hesitate to order from them again in the future. Highly recommend Pergolux for their excellent service and well-made products!

Awesome product and our pergola really transformed our backyard!

Order placed , easy, got a free heater. The communication of where my order was and were it was at in by the delivery process could have been a little better. Did encounter one gentleman on email that was a little sharp but I had a glass of wine went to church and forgave him. Install was a breeze! Even the accessories. Would definitely recommend to others and would buy again!!!

Paid for a pergola , (in stock) poured footings etc. Got an email a week later that it is now out of stock but they will upgrade me at over double the price , the same price on their website (not even an upgrade) I feel this to be a bait and switch I am very disappointed, funny how none of the one star reviews are on their website. I feel they don't care , claim to have tried to reach out to my phone, no missed calls , more lies. Terrible experience right out of the gate! After they put Nellie on the case, she was sympathetic to the situation and came up with a solution for us, I feel they have redeemed themselves and am looking forward to getting the pergola. I will let you know how it all works out, Thank you Nellie!

We had a mix-up when ordering our pergola and chose the wrong color that would not match up with the sliding glass doors we plan buy. The product had already shipped but Melisa from the sales support team was an immense help. She was able to coordinate with logistics to get the original shipment re-routed back, and get a new order processed quickly. Very happy with my experience.