Great
Based on 222 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PetFirst prides itself on its easy-to-understand and easy-to-use pet insurance plans for dogs and cats. With PetFirst, you can get reimbursed for veterinary bills for: Accidents, Illnesses, Hereditary Conditions, Chronic Conditions, Congenital Conditions, Medications, Exam Fees, X-Rays, Alternative Therapies, Ultrasounds, Hospital Stays, Surgeries, Diagnostic Tests, Holistic Care and much more!
PetFirst Pet Insurance (petfirst.com) has 222 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
222 approved reviews, newest moderated first
Carlyn C.
having felt with other pet insurance co. I think you are the best and most honest and compassionate. I have never had a problem with you..you all are so above board....t.hank you for being there for my furry kids and me carlyn brush
Helen P.
I am so thankful that I found Petfirst. A special thank you to Tony Holmes who was so kind and helpful when I first enrolled. I have 2 policies now, one for my 11 year old toy poodle and one for my 16 year old, Cockadachapoo, for about 4 a half years now. My deductible is different for each, and the monthly premiums are pretty reasonable rates. Filing a claim is easy and I receive a response in a reasonable length of time. Usually an email tells me when my claim is received, reviewed and either accepted or declined with an explanation. The company representatives have been very courteous and are always quick to respond to my concerns. I have recommended and will continue to recommend Petfirst to pet owners. I am so thankful that Petfirst, does just that, and continues to insure older dogs.
Dawn
I didn't even know medical insurance was was something that was available for our 'extended family' until my veterinarian told me about it and gave me a brochure for PetFirst. I signed our new puppy up, our rescue, as well as our middle aged Pekingese. It has been one of the best decisions we've ever made. We've only had to use it once, but it was a major incident. (Everything is okay now!) Thanks to PetFirst we were free to worry about our girl and not our finances.
Rosa I.
I would recommend this Ins company to anyone!!!
Marsha M.
We've had PetFirst Pet Insurance for years; started with 3 cats, and one remaining now. PetFirst has always been prompt in processing and reimbursing our claims, and their customer service people have been very helpful. THANK YOU MUCH PETFIRST!!
Ryan M.
Our dog has ended up at the vet a couple of times due to eating things he shouldn't, plus he recently had some lumps removed from his neck and back. Each time we've gotten back more money than I had expected and have never had to wait more than two weeks for the check. Every time I have called with a question about the coverage, the reps are extremely pleasant and helpful. Can't recommend PetFirst enough!
Yvonne M.
My girl just underwent surgeries for liver biopsy and skin cancer masses removed. When I had questions, customer service was excellent in answering all my concerns, payment was within 10 days of them receiving my claim.
Vicki Y.
I've been a PetFirst member for many years and they have always offered me the best advice in terms of what policy to have on my pets. I've been totally satisfied with their reimbursements for illnesses - they are prompt in paying - definitely worth it if you have older pets!
