Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Calvin
My dogs would not eat this food!
Reply from PetflowJan 8, 2024
Hey there! Please reach out to us at 888-316-7297 and let them know that the food is unusable and the pets would not eat. We will absolutely take care of you here!
ROGER S.
Poor customer service. Ordered prescription pet food. Sent in vet prescription. In process. Heard nothing. Called after 2 week. Was told it is “out of stock” and order was automatically cancelled without any notification. No customer communication. Asked for prescription back so I could go elsewhere. They said they can’t give back. After I complained they send a worthless cat email informing me it was cancelled. Do not order from this place!
Reply from PetflowJan 8, 2024
Hey there, We're sorry for all the trouble! In order to sell RX products, we have to abide by the manufacturers. These products are highly in demand and hard to find. Once we process the RX, it's sent over to the manufacturer for shipping. We do update the site every couple hours for stock. As for your RX, per regulation, if we're sent a paper copy, we have to load it into the system and it must be destroyed. It's still on file with us and they are usually good for a year. If you would be willing to give us another shot, we would be happy to apply a discount and expedite that in any way we can. Please shoot us an email to [email protected] ATTN Management and we will get back to you! (Please note that you left a review)
JAMES K.
Super fast shipping. Because of item was onsale, it was the best price I found.
Gary
Great service. Quality Fromm dog food and treats and can not be found just anywhere. Very high quality.
KEVIN B.
Absolutely best price on food for my pond fish. Good shipping in a timely manner.
customer
Quick shipping & immediate shipping status after purchase
Nona V.
I placed my first order over the phone, and it was so ship right after Christmas, I got NO notice for delivery as this was going to a dog rescue; so I sent a TEXT Wed. the 3rd, I got a reply to call so then I called, and was told my order was cancelled due to fraud. It was allegedly flagged by the company as fraud. NO one called with a notice, nothing was done. I called to speak to a Supr. and was told it could take 1 - 3 days.. its 24 hrs. later and still NO call. do not like this kind of service
Reply from PetflowJan 8, 2024
Hi there! I responded to your most recent review. We reached out Saturday, if you would like to chat with a supervisor the fastest way is to message [email protected] ATTN management from the email you placed the order on. From there we can clear up any details. We're very sorry for the trouble, our fraud prevention steps are to assure everyone is safe.
E AND M G.
No shipping update. Have no idea where my product is
Reply from PetflowJan 8, 2024
Hey there! We're sorry for the trouble! We sent over 2 emails about us needing to cancel that order. We were waiting on stock from the manufacturer and were unable to get this to you in a timely manner and sent a follow up and a refund. This is not the typical experience and I've gone ahead and applied a credit to your account that is good for the life of the account and can be combined with any coupons. If you need anything else please don't hesitate to reach out!
