Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Betty
Petflow customer service responds quickly to resolve issues. Their pricing is competitive for the food my dogs prefer. It’s a labor saver for me - I only handle the 40 lb bag one time - when I empty it into their food storage bin.
BARBARA B.
We were running out of food for our dog and not only was our order cheaper than other sites the delivery very fast! Thanks
Bob R.
We use auto delivery, with established ship dates. 50% of the time our orders ship well after the scheduled date, & no one can tell us exactly what the new ship date will be. Best to set a date well before you actually need it. We've had to buy substitute food locally to make up for late deliveries, on multiple occasions.
JOAN G.
The food has more millet in it than anything else. Not satisfied with Higgins Sunburst Gourmet Hamster and Gerbil food. A lot of it goes to waste since it is mostly millet in the mix.
CYNTHIA B.
My first delivery was right on time. I had difficulty ordering some prescription medications for our dog. The operator, Ryan was extremely helpful and aided greatly in a delivery location due to the holidays and the expected delays.
gary G.
Your all right in my book
NANCY B.
Great product selection with good prices for size choices. Fast and safe shipping.
Chris
I have ordered here twice, each time cans of cat food. Plus: Prices not the lowest, but very reasonable with holiday coupon. Plus: Delivered within a week, around christmas time. Neutral: Food good for 6 months from delivery date. This could be better. Minus: After several attempts to establish an online account, they still do not send the verification email or recognize the password they let me set. Minus: This makes it difficult to communicate or re-order. Minus: The first shipment arrived relatively unscathed. The second one had smashed cans and the air pockets the used for cushioning had completely deflated. This is a major no-go for me with regards to pet food suppliers.
