Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
JEFF
Web site needs to be a little eiser to use. I have a hard time adjusting the auto ship without out deleting the product and resubmitted to increase or decrease the amount of product. Also, I need pigeon grit to be added for sale. I also use Versa laga for the grit. Red Stone.
Karen
PetFlow has food and toys my dogs love. The website is easy to use, and my orders arrive quickly.
Joannie M.
Super delivered my home the price is good
NANCY A.
Very helpful polite phone staff, and prompt delivery. A positive shopper experience. Will continue to shop for my cats Rx food from Petflow.
HAILEY S.
Great prices
MICHAEL M.
I placed an order, my card was charged and then credited a day or so later and then I was locked out of my account. I created another account and the same thing happened, all for no reason, and my orders were never shipped. It was a waste of my time and I don't understand what the problem was.
Jerry D.
Well, you know what they say about 1st impressions! The CSR's are never on the same page when asked the same questions. When CSR's were asked when will I receive my shipment? Answers varied between CSR's. One CSR said everything will ship on Monday, while yet another said we are out of the shampoo, so not sure? Another one said PetFlow was out of the dry cat food and was not sure? Your hold and wait times are crazy! Some CSR's seemed better trained than others?
ANDRE H.
Delivery slower than Chewy. Occasionally, items are sold out.
