Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Lisa M.
Petflow published an anniversary discount of 25% for orders over $100. I was so frustrated when my order wouldn't accept the discount. I called Petflow - and spoke to a REAL PERSON! (Bonus Points) Better still, the customer service rep was apologetic, friendly and worked with me to get the discount applied to my order. They certainly turned around what could have been a sour interaction.
SANDY S.
Website takes too long to navigate. Shipping takes too long. 7 days from order to delivery.
ROBERT T.
Great prices fast shipping only compliant is several cans were dented but they were still sealed.
HEATHER
This is a fake account. I already called my bank and you a few weeks ago. Someone is using my email address & an old card that is already marked fraudulent to purchase cat supplies. I don’t even own a cat. I have unsubscribed and continue to get these emails from your company. When I called the lady I spoke with said she was deleting account and removing my email address so why do I continue to get these emails thanking me for my purchase??
PATRICK K.
friendly competent person that took care of my problem quickly
BRENT N.
The 1 star may or may not be fair, but it’s to make a point. I have not prior history or account with PetFlow. I randomly started receiving multiple daily emails from PetFlow regarding multiple orders made (including order updates) to multiple people in multiple states. I sent them to junk and tried to unsubscribe, but it continued. It did not appear that any of my accounts or credit cards were used. I researched and it appeared that PetFlow is a legitimate company but has several BBB concerns. I called PetFlow initially and was on hold for quite a while, then gave up. Emails persisted. Called again a few days later and spoke to a human who was very nice and deduced that multiple fraudulent accounts had been opened, attached to my email. She reported to cancel them. It’s only been a few days and there are some persistent emails but less so. I think it’s too early to tell whether the problem is resolved. Hopefully it is. If so, then it would appear PetFlow is not at fault and handled the issue appropriately.
Cat M.
I ordered cat food and when it didn't come and I was just running out, I called. They didn't even bother to tell me that it had been cancelled because they couldn't verify that the order was from a real person.
Sho En Kan N.
The round cat scratcher fitted perfectly inside a round woven basket that my cats love. I had to remove the cardboard supports, which was easy to do. Many thanks!
