Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
STEPHEN H.
Ordered wrong food; contacted company before shipped; they said it was too far in the process. They told me to deny delivery when they come; the delivery company dropped off without notice and they denied my return. They lost me as a customer over $50. I purchased the $100 bag of food from chewy and cancelled my regular food subscription. Horrible service
B B.
Product is good but way too many emails.
MARILYN B.
Took over two weeks for order to arrive. Soft Cookies are very hard.
RodB
This place is a real joke. Seems like they are selling items that they don't have. We purchased 30 dog bowls for our feeders. after they was supposed to ship them out, we called and they said that they canceled our order due to they thought it was FRAUD. How is making a purchase a fraud? They couldn't explain it. Then they gave another excuse saying they don't sell to companies. We are not a company. They stated they refunded our money but yet to see it. BE VERY CAUTIOUS WITH THIS COMPANY.
Melissa S.
Every time I order it takes forever to receive. I also have received the wrong product and had to reorder and wait even longer. Kind of a headache. Customer service is just ok.
William M.
Nice selection of premium, reasonably priced, high-quality cat food shipped and delivered quickly with no hassles.
ELIZABETH C.
Petflow does a very good job.
JESSE C.
Website is extremely difficult to navigate, and customer service is merely “okay.” After I was told my order was IN STOCK, it wasn’t, and my order was =CANCELLED=. No “We’ll let you know as soon as it gets in,“ or anything, just plain canceled. Not gonna bother shopping here again.
